Kostas Falangas

Management Consultant @Business Solutions

💸 MarketingBusiness OwnerMarketing Analytics ManagerAuditor🧨 Consulting🏦 FinanceBusiness Analyst

Kostas Falangas is the Managing Director of Kostas Falangas Hotel Consulting as well as advisor to many hospitality organisations. He guides clients nationally as well as in a European level on various projects, especially in financial management, operations and more complicated projects. Kostas is a Hotel Expert in General Management & Development in hotel assets. Kostas is an analytical and multifaceted hospitality management executive with expertise in all facets of financial management, marketing management, quality assurance, project management, and day-to-day operations, for over 25 years. Has handled all aspects of hotel operations and hotel corporate company’s needs to ensure financial viability and drive corporate goals and objectives. Expertise in directing teams, analysing, financial reporting, streamlining, and improving processes, enhancing productivity, and implementing technology solutions. Exceptional communicator; able to build and fortify strong relationships with staff, customers, vendors, tour operators, authorities, and companies’ stakeholders. Holds general knowledge across architecture as well as expert in managing extension and construction sustainable projects within the hotel and residential sector. Kostas earned a Graduate Diploma in Hotel Management and Tourism from the prestigious Glion Hotel & Tourism Management school in Switzerland. He is member of various associations such as: the Hotel Marketing Association (UK), the American Finance Association, the American Economic Association, the International Society of Sustainability Professionals, the Ecotourism Society, the Energy Managers Association, the GLG network, and the Commercial & Industrial Chamber of France-Greece. Kostas helps financial and hospitality graduating students seeking guidance in preparation for their hospitality career, providing mentoring and guidance. He takes time to study philosophy, read inspirational books, he is a family man married with a daughter and two sons, and takes time to stay in nature. Kostas c

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Work Background

IEFT - Tourism Management SchoolVisiting Lecturer

Mar. 2022Lyon, Auvergne-Rhône-Alpes, France

RVS HospitalityFinancial Business Consultant

Nov. 2021Graz, Styria, Austria

Kostas Falangas Hotel & Tourism ConsultingManaging Director

Jan. 2014Rethymnon, CreteMy target is to help hoteliers achieve their financial, operational, sustainable, and commercial goals, and walk together with the hotel business path. In this ever-changing environment, an expert hotel consultant is what it takes to bring the business to its next level.

Bali Paradise HotelManagement Consultant

Jan. 2014 - Nov. 2023On-site-Analysis of data to unearth weaknesses and find recommendations and solutions -Development of detailed business plans to drive changes -Organisation of logistics -Marketing Supervision and creation of all physical and digital marketing aspects (crm, newsletters handling, suppliers) -Budgeting, forecasting and cash flows, creation of business intelligence -Negotiation & signature of the first winter tourism program on Crete (10 hotels) 2018-2020 -Realisation of a refinancing contract with a Greek Bank (procedures and negotiations) of a 5,5 mm € loan -Quality Management: implementation and certification of ISO 14001:2004, European Ecolabel, TRAVELIFE, elevators, ISO 22000:2005, kindergarten, and Water Park -Negotiation of all new tour operator contracts with TUI France and presentation of a project of € 1,5 mm, which was financed and realised in 2014 -Sales increase of € 3,8 mm (2013) to € 4,6 mm (end of 2019) -Development of project of unified IT systems (reservations, food & beverage, logistics, accounting, reporting, human resources, and clients’ CRM) -Supervision of all activities in high standards’ financial reporting system (implemented)

Maravel Hotel 4*Management Consultant

Sep. 2015 - Oct. 2019Rethymno, Crete, Greece-Customer service orientation for the French clientele -Implementation of s.o.p.s’ & total quality management -Contracting and control of logistics -Operational procedures and general organisation consulting -Financial management consulting -Marketing supervision and creation of all physical and digital marketing aspects

Bali Paradise HotelHotel Manager

Jan. 2000 - Dec. 2013Bali, Rethymnon, Crete-Operation management of the hotel business, day-to-day activities -Organisation of property issues (capital projects, extensions, and renovations) -Achieved hotel’s annual Operating Budget, Marketing & Sales Plan, and Capital Budget -Organisation of State and EU Investment subventions (2601/98, 3299/04, ESPA) six projects with a total investment of € 7,4 mm (period 2000-2013) including three photovoltaic parks of a total power of 100 KWh, achieving total energy economy in ten years of € 1 mm – one of the lowest indexes of consumption -per capita- on Crete with ave, of 7,25 KWh per bednight (LPG included) -Responsible for all banking, tour-operators and other stakeholders and co-operators’ relationships -Implementation of Blue Flag certificate, ISO 9001:2000 and HACCP (according to ELOT 1416), and Green Key for quality, environmental, and food safety management -Supervision of staff and human resources organisation -Increase in sales of tour operating/departments from €2,25 mm (2000) to €3,8 mm (2013)

Hotelier School of RethymnonLecturer in Hotel Management

Oct. 2004 - Dec. 2007Rethymno, Crete, GreeceHotel School teacher in the field of Marketing and financial management for hotels

Bali Paradise HotelMarketing Supervisor - Financial Analyst

Mar. 1996 - Sep. 1998Bali, Crete-Contracted most of major tour-operators on Crete (incoming) Arke Reizen, Neckermann, Öger Tours, Pegasus (Belgium), Alltours (Germany), Neckermann and Nouvelles Frontières (today TUI France) -Increase in sales from tour operating & departments from -circa- €1 mm (1996) to €2,25 mm (end of 2000) -Organisation of all aspects of contracting and increased average rates for lodging, food & beverage, and auxiliary departmental revenue -Implementation of a financial reporting system based on Uniform System of Accounts

Elysium Boutique Hotel ***** Adults OnlyChief Operating Officer

Sep. 2019 - Mar. 2020Crete-Organisation of the cost-control department and supervising all cost centres -Supervision of the Marketing & Sales department, organisation of a strong team in sales and digital marketing which significantly increased the sales in the 2020 covid -Supervision of all aspects of maintenance of the hotel in cooperation with the GM -Organisation and supervision of Quality Systems and the quality control department -Supervision of all financial analysis, budgeting, business intelligence software, cash-flow -Coordination of all operations between the accounting – financial department the owners, and the organisation chart -Reviewing of daily results of non-executed tasks to be finished on time -Supervision of the Human Resources department

Hotel de la TremoilleAccounting Officer (Stage)

Jun. 1995 - Dec. 1995Acquired experience in accounting and finance, prepared budgets for both French calendar and British system, created and used all tables in excel for organising the accounting, learned, and used PMS Fidelio, awarded 9,5/10.

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