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Work Background
Professional Services Consultant
Innovation Insights, GlobalProfessional Services Consultant
Feb. 2024United States
Academic Advisory Committee Member
Hospitality InternshipsAcademic Advisory Committee Member
Feb. 2024United StatesHospitalityInternships.com is proud to have two advisory committees. One consists of a group of experienced and influential hospitality business leaders (coming in June 2024), and the other comprised of hospitality educators. Both advisory committees are stakeholders who help us ensure that we are connecting today's hospitality talent with available internships and leadership opportunities that exist in the hospitality industry around the globe. We are honored to have these knowledgeable/experienced partners.
Volunteer Leader
Caveman Music FestivalVolunteer Leader
Sep. 2023 - Sep. 2023Weston, Colorado, United StatesSelected and co-led a group of student volunteers to assist the security lead at the 2023 Caveman Music Festival at Monument Lake Resort in Weston, Colorado. Supervised students as they monitored attendee access to green room area, the festival's front gate, the stage, and VIP area. Met with students prior to festival to set expectations for experience.Post-festival reflections and debrief with students to discuss volunteer experience, skills developed, networking opportunities, and connections made with industry professionals.
Department Chair & Assistant Professor of Hospitality Management & Tourism
Northwestern State UniversityDepartment Chair & Assistant Professor of Hospitality Management & Tourism
Jan. 2023Natchitoches, LALed accreditation process and secured initial accreditation five-year accreditation through the Accreditation Commission for Programs in Hospitality Administration (ACPHA)
Graduate Assistant
Iowa State UniversityGraduate Assistant
Aug. 2022 - Dec. 2022Ames, Iowa, United StatesOnline, Foodservice Systems Management
Interim Coordinator & Assistant Professor Hospitality Management & Tourism
Northwestern State UniversityInterim Coordinator & Assistant Professor Hospitality Management & Tourism
Jul. 2022 - Jan. 2023Natchitoches, LA
Faculty Fellow
Lipscomb UniversityFaculty Fellow
Jan. 2021Nashville, Tennessee, United StatesCourse Designer, Management Principles for Leaders Course Designer, Event Management Online Instructor, Management Principles for Leaders Online Instructor, Event Management
Owner, Principal
Service Solutions Consulting, LLCOwner, Principal
Jan. 2020Louisiana, United StatesManaged clients navigating different issues such as direct customer support, hiring challenges, food safety compliance, and review of customer satisfaction surveys. Boosted the company and client relationships by creating quality relationships, sharing exceptional product knowledge, and articulating schedules and timetables Maintained positive and constructed new client relationships through active listening, using transparent and personalized communication, showing appreciation through being empathetic, and following up promptly when necessary.
Online Adjunct Instructor
Valencia CollegeOnline Adjunct Instructor
Jan. 2019Orlando, Florida, United StatesOnline Instructor, Food and Beverage Cost Control Online Instructor, Introduction to Hospitality Online Instructor, Food and Beverage Management
Assistant Professor of Hospitality Management & Tourism
Northwestern State UniversityAssistant Professor of Hospitality Management & Tourism
Aug. 2018 - Jul. 2022Natchitoches, Louisiana, United States
Volunteer
Academy of Country MusicVolunteer
Apr. 2015 - Apr. 2019Las Vegas, Nevada, United StatesVolunteer lead to ensure objectives were met through talent signings and volunteers were supported throughout shifts Ensured guest safety throughout festival events and provided information Screened and selected Hospitality Management students from Northwestern State University as students volunteers for Party for A Cause Music Festival and Academy of Country Music Awards events Traveled with student volunteers from Shreveport, Louisiana to Las Vegas, NV Ensured safety of all student volunteers throughout travel and events
Online Adjunct Instructor
Stephen F. Austin State UniversityOnline Adjunct Instructor
Aug. 2014 - May. 2016Nacogdoches, Texas, United StatesOnline Instructor, HMS 332 Communicating Human Sciences Content Online Instructor, HMS 405 Food Service Organizational Management Online Instructor, HMS 302 Lodging Online Instructor, HMS 222 Public Health & Safety Management Online Instructor, HMS 400 Professional Lecture Series Certified ServSafe Instructor and Proctor
Culinary Arts Instructor
Northwestern State UniversityCulinary Arts Instructor
Aug. 2013 - Aug. 2018Natchitoches, Louisiana, United States
Teacher
Sabine Parish School BoardTeacher
Aug. 2009 - Jun. 2013Sabine Parish County, Louisiana, United States2012- 2013 Family and Consumer Sciences, Grades 9-12 English and Writing, Grade 8 • FCCLA Faculty Adviser for nationally-recognized chapter • Successfully fundraised over $30,000 for chapter travel to national competition 2008-2009 Librarian, Grades Pre-K to 6th 2009-2010 Kindergarten 2010-2011 School Within a School, Grades 4th and 5th
Owner/ Manager
Ladybug's CateringOwner/ Manager
May. 2005 - May. 2006• Provided outstanding leadership and oversight as a manager. • Managed monetary handling tasks such as balancing registers, generating daily reports, and managing payroll. • Supervised up to 27 employees, overseeing inventory and orders, and ensuring food safety inspections were conducted in accordance with industry standards.
Shift Supervisor
Trail Boss SteakhouseShift Supervisor
Jul. 2003 - Nov. 2005Natchitoches, Louisiana, United StatesFront of House Shift Leader, server, Louisiana Responsible Alcohol Server Permit Supervised up to 8 employees Short Order Cook, Fry Cook
Assistant Banquet Manager
Cypress Bend Resort. Your moment of splendor is just a reservation away.Assistant Banquet Manager
Apr. 2002 - May. 2003Supervised up to 15 employees
Food Preparation Kitchen Aide
Eastern Washington UniversityFood Preparation Kitchen Aide
Sep. 2000 - Feb. 2002Cheney, Washington, United StatesPrep Cook Responsible for prepping food for banquets, catering, and cafeteria Responsible for prepping food for the salad bar Catered to Seattle Seahawks during summer training
Assistant Manager
Baskin RobbinsAssistant Manager
Mar. 1997 - Mar. 1999Monroe, Washington, United StatesResponsible for managing employees, following company standards, product rotation, daily machine maintanence, daily monetary balancing, deposits, and cash register operation. Additionally- cake sales communication.

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