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Work Background
Information Technology Architect
European Space Agency - ESAInformation Technology Architect
Mar. 2021Frascati, Latium, ItalyProject Lead - ITSM Tool Upgrade Spearheaded the ITSM Tool Upgrade Project at ESA, managing solution architecture, strategizing quality gate deployments, and ensuring alignment with stakeholders through consistent status updates to promote transparency and progress. Architectural Leadership for IT Initiatives Provided expert architectural guidance for critical ESA IT projects, with a focus on identity management systems and the integration of next-generation video conferencing solutions. ESA365 Integration for End-User Device Standardization Played a pivotal role in the ESA365 integration project, contributing to the architecture stream to standardize and streamline ESA’s end-user device environment. Security Enhancements & Migration Engineered and implemented robust security enhancement initiatives using Microsoft Sentinel and Defender, establishing secure communication protocols to bolster dynamic change management across IT security and operations. Successfully led the migration from Cisco AMP to Microsoft Defender/Sentinel for ESA-wide user devices, enhancing the organization’s security posture. LUNA Simulator Installation Project Directed the setup of ESAIT in the ESA LUNA simulator, from infrastructure planning and requirements analysis to the installation of real-time communication capabilities with NASA and international scientific organizations. Strategic Stakeholder and Vendor Management Drove strategic vendor and contractor negotiations to optimize procurement, resource allocation, and project outcomes, ensuring effective collaboration and resource utilization across multiple high-stakes projects.
Director IT / Managed Services & Consulting
NetCologne IT Services GmbHDirector IT / Managed Services & Consulting
Aug. 2020 - Feb. 2021Cologne, North Rhine-Westphalia, GermanyTeam Leadership and Operations Oversight Held disciplinary responsibility for a team of 39, including 4 direct reports across Infrastructure, Service Management, Project Management, and Consulting, definition of KPI's. Central Helpdesk Implementation Successfully planned and implemented a centralized helpdesk, incorporating both 1st and 2nd level support to streamline service delivery. Data Center Modernization Strategy Developed and strategized a comprehensive Data Center modernization plan to enhance operational reliability and scalability together with the negotiation and definition of SLA's. Customer Onboarding Process Standardization Designed and standardized a process to onboard customers to NetCologne's IaaS cloud services, facilitating smooth data migration and integration into a managed environment, which improved customer experience and operational efficiency. M365 Migration Project for City of Cologne Led the M365 migration project for the City of Cologne, ensuring successful and efficient transition to Microsoft 365 for enhanced productivity and collaboration. Big Data Platform Implementation Spearheaded the planning and deployment of a big data platform utilizing Apache Hadoop and related technologies like Cassandra, providing comprehensive big data services to customers. IT Budget Planning Strategically planned the IT budget for 2021, aligning financial resources with organizational goals and priorities.
Director IT-Operation
HRS GroupDirector IT-Operation
Jun. 2019 - Aug. 2020Cologne Area, GermanyGlobal Team Leadership and Operational Oversight Led a team of 30 across Germany, the UK, USA, China, and Australia, including 4 direct reports responsible for Infrastructure, Service Management, Project Management, and DevOps, developing and coaching team members and defining KPI's for the team. Service Availability Enhancement for Key Clients Boosted service availability to 99.985% for high-profile customers like Amazon and Alphabet, ensuring reliable and resilient operations. SOA to Microservices Migration Directed the migration from Service-Oriented Architecture (SOA) to a microservices framework, enhancing availability and scalability while driving significant cost reductions. Cloud Infrastructure Transformation Successfully transitioned the Housing Infrastructure to a fully managed cloud service, including seamless migration of booking and hotel data to a big data platform for enhanced data management and insights. Disaster Recovery and Communication Process Implementation Established new processes for disaster recovery, internal and external communication, and team coaching, with an emphasis on accountability and strategic alignment. Predictive Maintenance and Big Data Analytics Implemented a predictive maintenance system using big data analytics to monitor hardware in real-time, enabling early fault detection, minimizing downtime, and reducing maintenance costs. Project Manager for M365 Rollout Led the successful rollout of Microsoft 365 across the organization, enhancing collaboration and productivity. Unified Communication Platform Deployment Launched a group-wide communication platform based on Zoom, integrated with M365 Teams, to streamline and improve internal collaboration. Cost Reduction Achievements Achieved a 20% reduction in IT OPEX across HRS Group by optimizing operations and implementing cost-effective solutions.
Director IT Services / Consulting Operations
Klopotek Software & Technology Services GmbHDirector IT Services / Consulting Operations
Apr. 2016 - May. 2019Berlin Area, GermanyGlobal Team Management and Leadership Oversaw a team of 20 across Germany, Netherlands, UK, Ireland, and the USA, including 5 direct reports responsible for Data Center Operations, Helpdesk, Infrastructure & SaaS Architecture, and Customer Systems. Developing and coaching team members, but also steering and overseeing the apprenticeship of IT specialists for system integration at Klopotek. IT Service and Project Management Process Implementation Successfully established new IT service management and project management processes for both internal and SaaS infrastructure, driving greater efficiency and reliability. Data Center Optimization Optimized Data Center infrastructure and processes, resulting in a 25% reduction in operational costs through streamlined workflows and resource management. Disaster Recovery Improvements Planned, implemented, and documented disaster recovery exercises, reducing the average restoration time for SaaS systems by 50%, ensuring rapid recovery and minimal downtime. Migration to Microsoft 365 Led the migration to Microsoft 365, enhancing collaboration and productivity across the organization. Modernization of Service Monitoring and Reporting Modernized service monitoring systems and established comprehensive availability reporting for SaaS and hosting customers, improving service transparency and customer satisfaction. IT Budget Management Created, managed, and controlled the IT budget, aligning financial planning with strategic goals to support organizational growth and efficiency.
Senior IT Expert for System Administration
Deutsche Post / DHLSenior IT Expert for System Administration
Apr. 2014 - Mar. 2016Bonn Area, GermanySDM for a strategic insourcing project; Implementation of ITIL processes for incident-, patch-, change management; Definition of KPIs for service delivery; Implementation of a monitoring and reporting standards; Moderate and direct technical meetings; Development and Implementation of a backup- and disaster recovery concept; management of external Service providers.
Senior IT Auditor
Deutsche Post / DHLSenior IT Auditor
Apr. 2013 - Mar. 2014Bonn Area, GermanyLead an audit team in planning, execution and finalization of internal Audits within DPDHL and external international Audits; Develop technical standards for improvement of Audit procedures in complex IT environments to reduce the default technical audit duration by 50%; Coordinate with Senior Management on audit results and improvement plans.
IT Manager
African Development BankIT Manager
Oct. 2009 - Mar. 2013Tunis, TunisiaHead of AfDB Development & Methodologies Department; Successfully turned around an under-performing Business Application Development Organization; Improvement of budget efficiency, operational performance and effectively aligned IT to business objectives; Established a new communication spirit within the team and with stakeholders; Develop and direct the implementation of a state of the art IT business continuity plan defined by ISO 27031 and ISO 24762 for a core service delivery of 99.999%.
Key Account Manager
INSIGMA IT Engineering GmbHKey Account Manager
Mar. 2007 - Aug. 2009KönAs project manager implementation of agile methodology and best practices from PID to project signoff; Implementation of new testing frameworks and environments with a result of 60% less maintenance after signoff; Ensure compliance to FORD overall IT strategy & architecture standards; Definition of SLA in alignment with FORD stakeholders, implementation of a monitoring and reporting process.
System-/Network Engineer & System Programmer
OCCAR (Organisation for Joint Armament Co-operation)System-/Network Engineer & System Programmer
Mar. 2001 - Feb. 2007Bonn Area, GermanyImplementation and Configuration of Cisco switches and routers; Installation, Integration and maintenance of LAN and WAN setup; Planning and Implementation of a backup solution for Services/Servers and Desktops; Implementation and Configuration of Access Control and Security infrastructure; Supporting the selection process of vendors and active vendor management; Alignment of selected topics with committees and/or central functions within national stakeholders and OCCAR-EA; Presentation of complex technical information to non-technical people and very technical people; C/Side development for MS Dynamics Nav.
IT Project Management Officer
Department of DefenseIT Project Management Officer
Jan. 2000 - Feb. 2001Cologne Area, GermanyResponsible manager for in-house software application development; ensure software delivery within time and budget; Leader for a platoon of IT experts.
Pilot
German Air ForcePilot
Sep. 1995 - Oct. 1996Successfully passed Selection Training in Goodyear, Az, USA, on Beach Bonanza 33A & Jet Training in Sheppard Air Force Base, Tx, USA, on Cessna T-37; Successfully passed Qualification Phase for Northrop T-38; abort because of medical reasons.
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