CouttsExecutive Director, Commercial Delivery & Client Programmes
Jan. 2022London, England, United KingdomMember of senior leadership team at renowned private bank; divisional CEO-2. Sustainable investments strategic and commercial lead for Asset Management Centre of Expertise. Directing commercial fulfilment; incubating/scaling labs into agile cross-franchise delivery programmes, providing 1m retail, private and commercial clients omnichannel (D2C, F2F) expertise, leading highly skilled, broad-scope team covering: - AUM Growth & Retention: coordinating and driving multi-billion Net New Business delivery via pan-functional and pan-franchise collaboration, honouring our purpose to support clients' long-term financial health, and addressing the national savings gap through propositions and communications that encourage responsible, sustainable investing. - End-to-end direct campaign management/CRM coordination and resource allocation for Coutts and Premier client bases across Coverage, Marketing, Journey and Data & Analytics resources to drive growth in our strategic focus areas, and improve client experience and outcomes across all financial needs. - Predictive data asset, models and resource ownership: driving innovative data science initiative to help more clients; identifying and meeting more needs through timely, relevant and personalised omnichannel messaging.