Progressive InsuranceSales , Service, Claims Representative
Apr. 2017 - Jul. 2023Florida, United StatesExperience
2022-2023
Sales Associate (Personal Lines) - Progressive Insurance
• Skillfully represented Progressive Insurance, providing exceptional service and sales to customers across all 50 states from a centralized call center.
• Specialized in the sale of various insurance products, including auto, motorcycle, boat, and RV insurance, tailoring packages to individual client needs and ensuring optimal coverage.
• Demonstrated comprehensive knowledge of insurance products, underwriting criteria, and relevant regulations, consistently achieving monthly sales targets in the top 10%.
• Successfully collaborated with a diverse team of associates, underwriters, and managers to streamline sales processes and enhance customer satisfaction.
• Managed a high volume of inbound and outbound calls daily, leveraging strong multitasking skills and proficiency with Progressive's proprietary CRM and sales systems.
• Continuously updated product knowledge through training sessions, workshops, and self-initiated research, ensuring accurate and current information is provided to clients.
• Licensed for Property and Casualty in the state of Florida, adhering to the state's regulations and standards of practice.
2018-2021
Service Associate - Progressive Insurance (2018-2019)
• Managed insurance policies in a fast-paced call center environment, handling tasks such as adding and removing new vehicles, processing payments, billing inquiries, issuing SR22s, and handling complaints.
• Troubleshoot login and sign-on issues for customers.
• Achieved top 6% performance in the office by consistently meeting key performance metrics.
Central Loss Reporting Claims Rep - Progressive Insurance (2020-2021)
• Assisted customers with filing auto insurance claims in a high-volume call center, including collecting information about their accident, setting up repairs, rentals, and providing adjuster information.
