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Network Power<100 people
Roles
โจ83%
Business Owner
๐ธ66%
Marketing
๐งโ๐ผ66%
C-level Executive
Geos
๐ฆ๐บ16%
Australia
๐จ๐ณ16%
China
๐ฌ๐ง16%
United Kingdom
Work Background
Thicle Sarl-sOwner/CEO
Mar. 2022Luxembourg
Soto Store GmbHManaging Director
Jan. 2021 - Nov. 2021Berlin, Germany
Xale sp. z o.o.Warehouse Manager
Apr. 2018 - Jan. 2021Poland
PayPalSenior Specialist - Compliance & Fraud Advice and Consultancy Specialist
Nov. 2011 - Jan. 2021- Working as an escalation point for the employees through tickets and phone calls
- Mentoring and coaching new hires that joined the company
- Continuous mentoring, coaching and assistance for specialists within the department
- Work with large data sets during the research phase (Teradata)
- Preventing financial loses by identifying trends and analysing fraudulent behaviour
- Providing feedback to management regarding necessary changes and update including product related policies and SOPโs as well as customer care issues
- Work with stakeholders on solutions from research phase to full deployment
- Maintain departmental standards for production, Quality and Customer satisfaction
- Make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality and professionalism
- Working on special projects e.g. task distribution for the whole ICA Compliance and Fraud skillsets
- Work as a support on tasks assigned by the department management
PayPalFraud Agent
Apr. 2009 - Nov. 2011- Working through a number of pre-determined fraud queues to identify potentially fraudulent accounts
- Reviewing already restricted accounts in order to determine the legitimacy of the account and account holder
- Played vital role in the rollout of the Smaller Markets project. Project scope involved combination of Seller/Buyer Risk Fraud tasks together with Customer Solutions for non-segmented markets and provide enhanced customer experience. - Supported New Hire mentoring and coaching - Created automation tools using Macro Express to increase productivity and effectiveness - Worked closely with Proactive Investigation Group on major fraud trends
PayPalCustomer Service Agent
Dec. 2007 - Mar. 2009- Phone and e-mail support for PL, UK and ROE markets
- Providing customer support on buyer disputes, account limitations, chargebacks and fraud reversals.
HertzCustomer Service
Dec. 2006 - Dec. 2007- Assisting ongoing rentals with breakdown recovery
- Solving customer enquiries via phone
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