Mateusz Koterba

Business owner @Thicle SARL-s

🧑‍💼 C-level ExecutiveLuxembourg🔥 Startup Founder💸 Marketing✔️ ITBusiness Owner👍 Sales & BizDevCrypto🧨 Consulting🏦 Finance✨ Business OwnerCommunications ManagerContent ManagerMarketing Analytics ManagerProject ManagerTech SupportData AnalystBI AnalystAccount ManagerFinancial AnalystCompliance OfficerCommunity ManagerBusiness AnalystAdvisorFounder

As Mateusz Koterba, you have successfully established and are running Thicle SARL-s, demonstrating strong entrepreneurship and leadership skills. You have shown proficiency in business management, strategic planning, and decision-making. Your achievements also include developing and maintaining strong business relationships, driving business growth, and ensuring the company's financial performance and growth. Your ability to lead and motivate your team has contributed to the success of your business.

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Network Power<100 people

Roles

✨83%

Business Owner

💸66%

Marketing

🧑‍💼66%

C-level Executive

Geos

🇦🇺16%

Australia

🇨🇳16%

China

🇬🇧16%

United Kingdom

Work Background

Thicle Sarl-sOwner/CEO

Mar. 2022Luxembourg

Soto Store GmbHManaging Director

Jan. 2021 - Nov. 2021Berlin, Germany

Xale sp. z o.o.Warehouse Manager

Apr. 2018 - Jan. 2021Poland

PayPalSenior Specialist - Compliance & Fraud Advice and Consultancy Specialist

Nov. 2011 - Jan. 2021- Working as an escalation point for the employees through tickets and phone calls - Mentoring and coaching new hires that joined the company - Continuous mentoring, coaching and assistance for specialists within the department - Work with large data sets during the research phase (Teradata) - Preventing financial loses by identifying trends and analysing fraudulent behaviour - Providing feedback to management regarding necessary changes and update including product related policies and SOP’s as well as customer care issues - Work with stakeholders on solutions from research phase to full deployment - Maintain departmental standards for production, Quality and Customer satisfaction - Make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality and professionalism - Working on special projects e.g. task distribution for the whole ICA Compliance and Fraud skillsets - Work as a support on tasks assigned by the department management

PayPalFraud Agent

Apr. 2009 - Nov. 2011- Working through a number of pre-determined fraud queues to identify potentially fraudulent accounts - Reviewing already restricted accounts in order to determine the legitimacy of the account and account holder - Played vital role in the rollout of the Smaller Markets project. Project scope involved combination of Seller/Buyer Risk Fraud tasks together with Customer Solutions for non-segmented markets and provide enhanced customer experience. - Supported New Hire mentoring and coaching - Created automation tools using Macro Express to increase productivity and effectiveness - Worked closely with Proactive Investigation Group on major fraud trends

PayPalCustomer Service Agent

Dec. 2007 - Mar. 2009- Phone and e-mail support for PL, UK and ROE markets - Providing customer support on buyer disputes, account limitations, chargebacks and fraud reversals.