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Work Background
JVR Africa GroupManager - Account Management
Jan. 2023South AfricaLead the account management team and build relationships with existing clients. Working closely with clients to identify their needs.
Developing strategies to grow our client base and ensure that the team is providing quality, cost-effective services.
Upselling to active values by identifying additional values.
Showcasing our online platform and products we have to offer.
JVR Africa GroupDirector
Jul. 2022City of Johannesburg, Gauteng, South AfricaStrategic Leadership: As a director, responsible for setting and driving the strategic vision of the organisation, aligning it with overall business goals.
Governance and Compliance: Ensure that all organisational activities are conducted in compliance with relevant laws, regulations, and corporate governance standards.
Financial Oversight: Contribute to the financial management of the organisation, including budget setting, financial planning, and monitoring financial performance.
Decision Making: Utilise executive-level decision-making skills to guide the company in achieving its long-term objectives and navigating complex challenges.
Cross-functional Collaboration: Lead cross-functional teams, ensuring alignment across various departments to achieve organisational objectives.
Operational Strategy: Develop and implement operational strategies that enhance business performance and scalability.
Change Leadership: Spearhead organisational change initiatives, ensuring smooth transitions and effective adoption of new processes and technologies.
JVR Africa GroupPsychometrist - Client Services Manager
May. 2020In Client Services, our main objective is to provide outstanding customer service by ensuring that all our processes are seamless which is a win-win for the customer as well as the company. We support our clients by providing them with the following services: • Support and training on all online platforms • Scoring of assessments and generating of reports • General email support to clients • Capturing of data for research projects • Planning and execution of projects. Implement effective and efficient processes in the department so that clients experience the best service.
Communicate with clients and ensure their satisfaction.
Ensuring that the user experience on our in-house platform is user friendly for clients and participants.
Providing expert advice on platform options available when clients are assessing large groups.
Ensure that all client requests are executed within assigned service timelines.
Responsible meSmall Business Owner
Apr. 2018Johannesburg Area, South AfricaJust a small side business to assist with making a small impact on our planet.
JVR Africa GroupPsychometrist - Account Manager
Jan. 2017 - Apr. 2020Johannesburg Area, South AfricaPart of the Account Management team, where we are responsible for helping human resource and psychology professionals with better insights through the use of psychometric assessments. I also provide professionals with technical support and training on our in-house JVR Online platform and our other supplier platforms (telephonic or face to face). At the same time guiding professionals on the most effective and efficient way of sending out assessment links to participants. When new assessments are being loaded onto our in-house JVR Online platform, I assist with the overall testing before any assessment goes LIVE as well as provide input on new features for the platform.
JVR Africa GroupPsychometrist: Client Services Department
Jul. 2014 - Dec. 2016Johannesburg Area, South AfricaData Capturing
Stock ordering and reconciling
Managing of the Client Services department from time to time
Invoicing Creating & Managing portals (Hogan, MHS, Psychometrics Canada etc)
Report Generating
Assisting clients & participants with portal queries
Create and keep Process Manuals up to date
Looking for effective and efficient ways of doing things in the department
Providing Psychometric support to the team and clients when using the different platforms
UNISAPeer Help Counsellor
Jan. 2013 - Dec. 2013Florida campus- Career Guidance (assisting students with options on what to study etc)
- Participating in Outreach programs
- Admin (statistics, filing etc)
Prosport InternationalOffice Manager Receptionist and PA to Global Director of Rugby, Marketing & Other Sports
Jan. 2008 - Dec. 2012South Africa• Meet and greet clients & assisting them when required
• Answer a 10 line switchboard and transfer calls or take messages when requested.
• Make sure the reception is tidy at all times, and that visitors are happy( coffee/tea)
• Order Stationary & buying of office consumables • Create contact lists as well as arrange birthday functions and farewells • Arranging of couriers
• Liaise with building manager for maintenance
• Assisting Sports Agents with various queries • Technical Support
• Booking, confirming of meetings, filing & photocopying
• Booking of travel for Directors & athletes as well as arranging of Visas • Drafting of letters and data capturing on excel spreadsheets
• Creating & amending of Powerpoint presentations
• Liaising with Sponsors on booking athletes • Handling of Petty Cash for Rugby & Soccer Department
• Reconciliation of Directors FNB Credit Card Statements & Travel lodge account
• Updating of Employee files and the forwarding of leave forms to the HR Manager
TFG (The Foschini Group)Supervisor and Cashier
Jun. 2005 - Dec. 2007Eastgate Shopping CentreAdmin Supervisor
• Handling of morning banking
• Authorising of discount sales and credits of clothing items • Responsible for managing the store when the Manager was away
• Cashier
Cell-phone Consultant
• Customer Relations
• Promoting of Cell-phones • Sales
• Booking in repairs
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