FriendemicClient Success Manager at Friendemic
Apr. 2017 - May. 2017Salt Lake City, Utah, United StatesFriendemic provides reputation, SEO, social media, and video content software and management services. During the period I worked at Friendemic, the company heavily focused on content creation and reputation management. The agency focused on automotive clients, but due to my creative background, I was trusted to work with several non-automotive clients like Chronicle Books on their “642” series (which was nominated for an AAF-Utah award) and The Leonardo, a STEAM museum in Salt Lake City. They merged with GoFanbase in early 2017 which specialized in providing SaaS reputation management software to car dealerships. I switched focus to expand my skill set and work in client services, managing accounts, and upselling clients on new software solutions. • Managed content creation, social profiles, customer engagement, and client communications for 12–16 clients at a time at a digital marketing agency.
• Managed multiple projects at a time and consistently met deadlines for weekly content submission.
• Refined the online brand voice for a book series, a marketing firm, a museum, several car dealerships, and other clients.
• Managed four or more platforms for each client, maintained separate brand voices, created graphics, engaged potential consumers, ran Facebook ad campaigns, and generated sales leads on behalf of clients. • Maintained client relationships across multiple time zones, reported performance, consulted on reputation management, offered SEO solutions, and upsold clients on updated products and software.