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Work Background
Trinity Health (HQ Michigan)Informatics Analyst/Tableau Developer - Supply Chain Management
Aug. 2018● Create and maintain reports and dashboards to measure KPIs and support business initiatives
● Support and execute strategies related to improving reporting and analytic initiatives through the facilitation of detailed business requirements gathering, report/dashboard testing, training and maintenance
● Tools used in this role: Tableau, SQL, Toad, MS Excel and Access, Hyperion, Oracle BI (OBIEE), Business Objects
Maximum Exposure Photography by JoanPhotographer
Jun. 2009
Trinity Health(SaaS) Database Administrator/Process Analyst
Feb. 2017 - Aug. 2018Livonia, MichiganProvided ongoing systems administration, management, user training and support (approx. 150 users across 93 hospitals nationwide) for cloud-based (SaaS) database, including user setup, data management and architecture, documentation, reporting, and development of operating processes and procedures consistent with policies related to platform use
● Enhanced client satisfaction and reduced support calls by 60%, by collaborating with software vendor to design, test and implement a contracts module within the database, which allows each hospital site to view their own site-specific pricing and contracts
● Ongoing collaboration with software vendor to enhance database and make it more user-friendly (new validation rules, etc.) by eliciting requirements and feedback from end users; facilitated business/functional requirement reviews, approvals, and sign-off sessions
● Developed training material, and conducted user trainings as needed
● Facilitated monthly conference calls with users to provide updates and troubleshoot issues
● Conducted User Acceptance Testing as needed for updates to database, as well as integration with ERP systems (Lawson, Peoplesoft, Coupa)
● Also served as system administrator for Adobe Sign for organization: configuring, testing and leading in implementation of system; liaising between Adobe and users; developing training material; and onboarding, training and providing functional support to 50+ users organization-wide on platform
● Other projects include: creation and maintenance of team SharePoint page
Wayne State UniversityManager, eProcurement Systems/Functional Business Analyst
Jan. 2015 - Feb. 2017Greater Detroit Area● Oversaw administration and support of WayneBuy, the university’s cloud-based (SaaS) eProcurement system built on Jaggaer/SciQuest platform, with approximately 400 users campus-wide. ● Managed a team of 4 who helped provide ongoing user functional support of platform
● Led user acceptance testing for WayneBuy quarterly release updates and integrations, including developing and documenting test cases
● Interviewed and collaborated with cross functional stakeholders to determine requirements and develop and implement solutions (eg. approvals process within eProcurement system, new workflows and forms to facilitate and improve timing of purchase order approvals by 30%), increasing efficiency and productivity
● Collaborated cross-functionally with IT group to test and implement Total Supplier Manager module within WayneBuy system, documenting test cases and participating in bug triage meetings; TSM module expedited vendor approvals by 40% by helping streamline the approval process
● Developed training material and conducted monthly user training sessions
● Partnered cross-functionally with instructional designer to develop and implement an eLearning solution for WayneBuy training as an alternative to face-to-face training sessions.
● Maintained department’s content management system
Wayne State UniversityAssistant Buyer/Support Analyst
Feb. 2008 - Dec. 2014Review and approve or correct Amendments to existing Purchase Orders, via the SunGard/Ellucian Banner and SciQuest/Jaggaer eProcurement (WayneBuy) systems, which involves obtaining and analyzing invoices, contracts and budget sheets for the appropriate data. Partner with various University departments and Accounts Payable as needed to resolve discrepancies in Purchase Orders/Amendments-the University is comprised of 13 schools and colleges, with an enrollment of approximately 31,000 students, and has an estimated 8,000 employees. Upload imaged documentation for amendments, requisitions and vendors to the Banner database. Back up to Purchasing Coordinator as needed – involves viewing and approving requisitions online via Banner system, and approving, adding and updating vendor information in database as needed. Assist with posting bid information to Purchasing website, which includes attaching a hyperlink to the document on the internal network so that outside users can access the information. ● Assist with daily queue report of Amendments, which is in Excel format, and includes manipulating and running formulas to extract the pertinent information; assistant buyers maintain their individual tabs on the spreadsheet. ● Trained colleagues on Assistant Buyer and Purchasing Coordinator duties. ● Assist Purchasing Manager with training sessions for University end users on how to use Banner system for Amendments and Requisitions, and regularly provide end user application support with the Amendment process in Banner and WayneBuy.
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