SilverjetPMO Manager - IT Programmes
Aug. 2007 - Aug. 2008At Silverjet I have accountability for creating the PMO, establishing process, as well as managing the delivery of technology projects and programmes that support the business ambitions to re-invent long-haul air travel. Specifically I managed a portfolio of 250+ projects that ranged from delivering change to our reservations system, e-commerce, web-site, mid & back office, mobile technology, ATI, airport and lounges, and operational systems. As Programme Manager of Customer Projects I worked closely with HR, IT, RM, and Finance to ensure the passenger experience was always our key consideration in our projects. Responsible for overseeing the business-critical relationships between all departments to ensure project delivery .Focused on delivering new city start-ups, filing for local AOCs, city start-up activities, and next generation aircraft interior selection. I also had an interim responsibility for Fraud and Revenue Protection.