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Work Background
WonderEightAccount Director
Jan. 2025Riyadh, Saudi Arabia
WonderEightSenior Account Manager
Sep. 2023 - Jan. 2025Riyadh, Saudi Arabia
WonderEightAccount Manager
May. 2023 - Sep. 2023Riyadh, Saudi Arabia
Havas Events ParisProgram Manager (NOOR RIYADH)
Jul. 2022 - Dec. 2022Riyadh, Saudi Arabia•Coordinated with project sponsors and teams on four initiatives, achieving deliverables on time and within 85% of budget, enhancing project ROI.
•Led production of creative assets, boosting engagement by 15% and aligning with project goals, improving brand perception.
•Crafted and implemented a strategic communication plan, leading to a 20% increase in engagement and a 25% rise in project awareness, measured by social media metrics and website traffic analytics.
Bold AgencyAccount Manager
Sep. 2021 - Jun. 2023Riyadh, Saudi Arabia•Drove client satisfaction by 30%, achieving a 20% growth in client development through strategic leadership.
•Led cross-functional teams to exceed client KPIs by 15%, enhancing campaign performance and team productivity by 25% through innovative solutions. •Optimized account profitability by 10% and streamlined service delivery, solidifying the agency’s reputation for excellence and reliability.
Flag M GroupBusiness Development Manager
Jul. 2020 - Nov. 2021Jeita, Mount Lebanon, Lebanon•Led campaigns boosting brand engagement by 20% and market share by 10% •Managed budgets to prevent overruns, increased on-site revenue by 30%, and lifted AOV by 25% through precise upsell/cross-sell tactics.
•Improved customer satisfaction by 40% and reduced inquiries by 35% via website enhancements, in partnership with UX/UI and web teams.
LufthansaNew Business & SME Manager
Jan. 2020 - Mar. 2020Beirut, Lebanon
MEDCO SALCorporate Sales Specialist
Oct. 2015 - Dec. 2019New Leads & Portfolio Management
• Generated 200 new leads the first year & committed to customer
service by building relationships.
• Exceeded monthly sales target by 15%.
• Adjusted sales process based on interactions & results in the field.
• Customer acquisition: Scheduled commercial appointments to
negotiate contracts & bids for the fuel management system.
• Customer retention: Developed influential relationships with
customers at all levels & increased by 20% consumption of existing
customers by materializing cross selling.
• Renewed contracts with key clients accounts with more than $200 K/year. Marketing
• Revamped the online platform including design, new reports &
additional services following customers feedbacks.
• Handled the LinkedIn account and its digital strategy.
• Collaborated with marketing to screen potential business deals by
researching market strategies, deal requirements & financials.
• Coordinated with other departments to develop new products &
services in conformity with customer requirements.
• Created marketing campaigns to boost clients engagement & loyalty.
• Handled annual events designed for our corporate clients.
• Managed yearly budget to fit in the campaigns & department expenses.
• Represented the company at trade shows association & specific events
for the development of brand awareness.
Bureau VeritasImport Coordinator (VoC Coordinator)
Mar. 2014 - Oct. 2015Beirut-Dora
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