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Work Background
HumanCapient Consulting Sdn BhdChange Management Senior Analyst
Jun. 2025Kuala Lumpur– Lead end-to-end OCM deliverables across 2 government agency clients — sustaining delivery
accountability over engagements of 1 and 2 years respectively — maintaining alignment across
timeline, scope, and client expectations while proactively identifying and mitigating delivery risks.
– Refined and operationalised a benefits realisation framework — translating strategic transformation
objectives into measurable benefit indicators and structured execution plans for client adoption.
– Serve as second-in-command for operational client engagement: presenting programme progress,
managing stakeholder expectations, and providing advisory support on implementation approach and
change strategy.
– Designed and executed competency assessment surveys (Penilaian Kompetensi Pengguna), analysing
3,000+ responses to develop a tiered training module matrix across three proficiency levels (Asas,
Pertengahan, Lanjutan) and a full Train-the-Trainer programme covering needs analysis, programme
design, and post-delivery monitoring.
– Implemented change management programmes aligned to the CMsa (Pengurusan Perubahan Sektor
Awam) framework, ensuring structured, guideline-compliant change delivery for government agency
clients.
HumanCapient Consulting Sdn BhdChange Management Analyst
Apr. 2023 - May. 2025Kuala Lumpur– Served as research lead for a large-scale government agency satisfaction survey, achieving
15,000+ validated responses against a statistically determined target of 10,000 — surpassing
the required sample threshold by 50% — across two consecutive survey cycles (2024 and 2025),
enabling data-driven decision-making at agency level.
– Designed end-to-end training frameworks for user adoption programmes — including training needs
analysis and training plan development for government clients transitioning to Google Workspace.
– Monitored change initiative progress, gathered stakeholder feedback, and adjusted change
strategies to address emerging resistance and engagement gaps.
– Prepared change management documentation, progress reports, and delivery artefacts in support of
multiple concurrent client engagements.
Yayasan Amal MalaysiaExecutive, Institutional Development
Jan. 2022 - Mar. 2023Kuala Lumpur– Conducted comparative benchmarking analysis across peer NGOs and contributed to the development
of an organisational transformation strategic plan.
– Managed structured beneficiary databases and produced social impact reporting to support programme
monitoring and sponsor accountability.
– Designed and maintained a data visualisation dashboard for beneficiary programme tracking, improving
reporting efficiency for the operations team.
– Led end-to-end coordination of an international conference, managing multi-stakeholder logistics and
cross-organisational communications.
– Provided change management advisory support to branch offices; conducted research studies for
benchmarking and change planning.
Amal Foundation of MalaysiaExecutive (Volunteer)
Mar. 2020Kuala Lumpur– Managed data operations for the Foodbank programme — tracking rack locations, analysing
beneficiary data, and producing monthly sponsor reports.
– Maintained strategic relationships with affiliated NGOs, government agencies, and corporate partners;
coordinated international engagements and post-meeting reporting.
Universiti Teknologi MalaysiaResearch Assistant
Sep. 2013 - Dec. 2015Johor Bahru– Managed and quality-assured large-scale research datasets, including data validation, descriptive and
multivariate analysis in Excel.
– Produced structured visual and written research outputs, supporting full research lifecycle from data
collection and consent management through to final presentation of findings.
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