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Work Background
Royal British LegionHead of Membership Policy and Compliance
Feb. 2023London, England, United Kingdom• Effective solution driven leadership responsible for the strategic delivery of the Membership Compliance, Policy, Communications and Events operational activities • Effective budget management for budgets in excess of £1 million • Ownership of the RBL membership policies and management of the policy review processes • Risk and business continuity management • Ownership of membership events portfolio and responsible for the delivery of annual events • Project sponsor for a portfolio of membership change programmes • Member of the RBL Strategic Diversity and Inclusion senior leadership board • Management support of the governance of working groups to deliver strategic objectives within membership • Management lead for training, learning and development
Ministry of Justice UKStrategy, Governance and Policy Manager
Jun. 2021 - Feb. 2023Judicial CollegeProvision of policy management supporting in the operationalising of the Judicial College’s strategy. Led on performance reporting for the College Boards and committees, custodian for the maintenance of sensitive records and the coordination of faculty appointments through recruitment competitions. Management of the College’s enquiries and communications (internally and externally) including compliance to subject access and Freedom of Information requests, Ministerial correspondence and other communications for high profile audiences. Responsible for leading a team of executive business support managers to the Director of Training for Courts and Director of Training for Tribunals, as well as and Secretariat for the College Committee concerned with Judicial training in Wales.
Her Majesty's Prison and Probation Service (HMPPS)RISE Staff Network Area Lead (Kent, Surrey and Sussex)
Jul. 2020 - Jun. 2021Kenr, Surrey and SussexRISE (Racial Inclusion Striving for Equality) Area Lead for Kent Surrey and Sussex probation (NPS and CRC). Main duties included raising awareness of the staff network and support for all staff (senior leaders, middle management management, practitioner and administrative support). This activity was in line with the HMPPS Staff Network and Diversity and Equality strategies. Responsible for Co delivering workshops, presentations and hosting events in collaboration with other Staff Network leads to offer intersectional support and drive the values of mutual respect and understanding internally and externally.
Her Majesty's Prison and Probation Service (HMPPS)Regional Business Manager
May. 2020 - Jun. 2021Kent, Surrey and Sussex RegionStrategic and Operational Business Manager providing support to the Kent Surrey and Sussex Regional Director for probation. Regional representative for emergency accommodation for prison leavers and vulnerable people with liver experience during and post COVID. Responsible for the regional response to mobilising remote working of staff, including the digital and infrastructure redesign of systems to support new ways of working. Coordinator for the Co-Commissioning activity across the Region and quality assurance of audit systems to support financial compliance in accordance with government legislation and guidance. Lead for information assurance and chair of the Regional Information Assurance group concerned with data security and GDPR compliance.
Her Majesty's Prison and Probation Service (HMPPS)HMIP Probation Inspection Coordinator
Feb. 2019 - Jul. 2019South East and Eastern DivisionSecondment: Short term management of the South East and Eastern Divisional HMIP inspection; leading site SPOCs, preparation of targeted digital updates for Senior leaders, middle managers and operational staff audiences, IT and estates prep coordination, collation of inspection evidence, development of Senior Leader’s presentation and liaising with the Lead inspection as the Divisional representative.
Her Majesty's Prison and Probation Service (HMPPS)Business Manager, Stakeholder Engagement
Mar. 2017 - May. 2020South East & Eastern DivisionSupporting the implementation of the government administration’s strategic priorities in relation to custodial probation services. Supporting the implementation of the digital change programme and the Ministry's "2020 Vision", EUCS and OMiC transformational change programmes. Provision of support to the Director and SLT as the interface between Senior Leadership and Operational Management Teams on probation in custody related matters.
Her Majesty's Prison and Probation Service (HMPPS)Diary Manager to the Head of Stakeholder Engagement
Oct. 2016 - Mar. 2017South East and Eastern DivisionTransitional role; providing executive support to the Head of Stakeholder Engagement, South East & East England (SEE) Division
Department for Work and Pensions (DWP)Operational Excellence Division - Local Service Compliance Officer and Deputy Manager
Nov. 2010 - Oct. 2016London, United KingdomProvision of Middle Management level operational support to a team of 11 Compliance Officers across London and the Home Counties. Performance monitoring and quality assurance activities to increase quality and effectiveness of practice and professional development. Learning and Development Lead for South London teams; involving engaging with internal and eternal stakeholders to assess training requirements and source suitable provision.
Department for Work and Pensions (DWP)Performance Team Leader
Sep. 2009 - Nov. 2010London, United KingdomProvision of leadership and management support to the operational manager and fulfilling deputy operational manager duties as required Successful undertaking of advisory team supervision and performance management activities supporting performance improvement
Reed Professional ServicesAssociate Consultant
Sep. 2009 - Oct. 2015London, United KingdomStakeholder Engagement Consultancy services; Outplacement support to private sector operational employees undergoing voluntary redundancy Author and facilitator of career focused workshops and bespoke training packages 1-2-1 individual consultation and career advisory services
Reed in PartnershipBusiness Manager
Sep. 2008 - Sep. 2009London, England, United KingdomProvision of operational tasks to support employment related activities for long term benefit claimants, budget and forecast projections, performance management, line management of 3 Senior Personal Advisors, 2 Personal Advisors, 1 Outreach Advisor and 1 Recruitment Manager
Reed in PartnershipPersonal Advisor Team Leader
Feb. 2007 - Sep. 2008Tower HamletsProviding effective managerial and process guidance, performance monitoring, planning and performance forecast formation. Line Management of 5 Customer facing benefit advisors, HR process delivery, development plan formation, complaint resolution
Reed in PartnershipProgramme Administrator
Feb. 2006 - Feb. 2007SouthwarkOffice management and maintenance of digital and clerical programme admin systems
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