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Work Background
Athlete ElementsCertified Professional Coach
Aug. 2022
Marketing EnvyJunior digital marketing manager
Jan. 2022 - May. 2022Tel Aviv-Yafo, Tel Aviv, Israel
FreeMind GroupExecutive Sales Assistant
Jul. 2020 - Dec. 2021Jerusalem, IsraelI manage the sales processes on Salesforce, actively progressing the pipeline by identifying and chasing opportunities within our client portfolio. I initiate and develop relationships and communicate effectively with new clients as their first point of contact, both on the phone and by email. I am also responsible for organising online conferences by identifying potential new clients and scheduling meetings for them, helping to convert these leads into new clients and meet our sales targets.
Athlete ElementsPersonal Trainer
Aug. 2016 - Jul. 2019London, England, United KingdomI started my own personal training business in 2017, working in and around London, UK. I procured my own clients through online and offline marketing, and worked with a wide range of individuals; men and women from the ages of 16 to 40+ all with different needs and abilities, both indoors and outdoors. I assessed their fitness and health situation before writing and delivering individualised fitness programs with achievable goals. I was able to use and develop my communication skills to relate and empathise with my clients and their current situations in order to help them reach their goals, and I achieved great success in coaching my clients. Building great relationships and trust with them was imperative to the role and I also learned a lot about setting up and running my own business and wearing the many hats that that entails.
RWS GroupTranslation Project Manager
May. 2014 - Dec. 2015United KingdomI was the first point of contact for both clients and translators and was responsible for processing multiple language patent translation orders from international clients. On a daily basis, I would work on a fast paced team with a high volume of work. I would plan and manage both large-scale, complex projects and smaller projects with quick turnaround times simultaneously from start to end. I had to be extremely organised, and prioritise my workload efficiently and maintained excellent relationships with clients, in-house translators and external linguists to deliver projects on time.
I worked independently and as part of a team to process projects efficiently and solve problems when necessary through clear and effective communication.
Antony Hodari & Co. SolicitorsClaims Team Manager
Oct. 2011 - Jun. 2013Manchester, United KingdomAs claims team manager, I managed a team of nine client advisors and oversaw the running of the initial stages of personal injury claims and team resources. I also managed individual performances by setting KPIs, reviewing these on a regular basis and gave feedback in order to motivate my team to work more effectively and efficiently and to achieve team and individual targets. I made sure I communicated regularly with my team by holding regular team meetings and communicating necessary information. When necessary, I also recruited new advisors to the team, reviewing CVs and conducting interviews. Additionally, I was the initial point of contact for our business clients, managing their accounts and building and maintaining great relationships with them and ensuring all service level agreements were met. I regularly held reviews with our clients to avoid potential problems and to ensure better client care.
Part of this included initiating and implementing customer service improvement projects and conducting quality audits on calls to customers and all personal injury cases in the 1st stage which improved customer service whilst decreasing case drop off rate, ultimately boosting the amount of overall cases handled by the company.
Antony Hodari & Co. SolicitorsNew Client Team Advisor
Oct. 2010 - Jan. 2011Manchester, United KingdomIn this role, I worked as an initial client contact advisor and progression of new claims in a fast- paced call centre environment. I focussed on providing excellent customer service by telephone and developed initial relationships with new clients over the phone. Additionally, I effectively trained new members of staff to use the system and also acted as a support role to the team to ensure team targets were met.
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