Scott Harrison

Desktop support specialist @Gracenote

Tech Support✔️ IT

I supported all 400+ users with hardware, software, network, VPN, PC, Mac, VOIP, disaster recovery, custom software, and any other issue they may have. Built very good relationships with users and managers. I would get in early and walk around and interact with users and managers to proactively see if there was anything I could help with. Windows 7/10, Active Directory (create users, permissions, passwords, etc.) Remote support since 2020 using Zoho.

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