Nanolive SACustomer Service Manager
Oct. 2016 - Feb. 2018Lausanne Area, SwitzerlandManagement of all customer service related subjects such as order management, general inquiries, complaint management, customer follow-up
Preparation documentation from concept to creation: User Manuals, Quick Start Guides, Service Manual for distributors
Responsible for communication: award participation, blogging, newsletter editing, social media management, (facebook, linkedin, google+, instagram, etc.) website, online shop and marketing material management together with external agency, survey creation and analysis, management of product photo shootings