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Network Power<100 people
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Startup Founder
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Marketing
✔️100%
IT
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United Kingdom
Work Background
Nanolive SAHead of Marketing
Mar. 2023Tolochenaz, Vaud, SwitzerlandLeading the development and implementation of marketing strategies and campaigns
Creating and delivering engaging content across various platforms including social media, websites, and email
Managing and optimizing campaigns to increase lead generation and conversions
Analyzing and reporting on the performance of campaigns
Nanolive SASenior Digital Marketing Manager
Jan. 2019 - Mar. 2023Tolochenaz, Vaud, SwitzerlandKPI management
Leads Management
Social Media Management
Media related Activities
Website Management
Photography and Filming
Nanolive SACustomer Care, Marketing & Community Manager
Mar. 2018 - Dec. 2018Ecublens- Social Media Management
- Content Creator
- Website Marketing Material Management
- Customer Service
Nanolive SACustomer Service Manager
Oct. 2016 - Mar. 2018Lausanne Area, SwitzerlandManagement of all customer service related subjects such as order management, general inquiries, complaint management, customer follow-up
Preparation documentation from concept to creation: User Manuals, Quick Start Guides, Service Manual for distributors
Responsible for communication: award participation, blogging, newsletter editing, social media management, (facebook, linkedin, google+, instagram, etc.) website, online shop and marketing material management together with external agency, survey creation and analysis, management of product photo shootings
Nanolive SAOperations Specialist
Mar. 2015 - Oct. 2016Lausanne Area, SwitzerlandExamination of suitable ERP & CRM system, set-up and training of employees
Independent management of all customer service related subjects such as general inquiries, creation of Nanolive’s T&C’s and complaint management
Accounts Receivable Management
Management of diverse marketing activities such as website and online shop maintenance, flyer and catalogue creation
Hologic, Inc.Field Service Coordinator
Apr. 2013 - Mar. 2015Lausanne Area, SwitzerlandIn the field of service, I integrated the legacy GenProbe into the Hologic corporation in 2013 and put a smooth field engineering dispatch in place. My job consisted of planning and dispatching 26 field service engineers in the Nordics, UK, Benelux, Germany and Switzerland including emergency dispatches and regular maintenances for different instruments. As a process owner for one of Hologic's business units I demonstrated leadership and supervisor skills by training and updating my team colleagues.
Biosensors InternationalCustomer Service Representative
Mar. 2011 - Apr. 2013Morges, SwitzerlandIn the area of responsibility, I strongly contributed in setting up the German subsidiary for Biosensors Europe including the creation of work instructions and staff / customer training.
Project leader for the Austrian subsidiary set up in 2012.
Order management and customer service for over 125 customers in Germany, Austria and Switzerland.
Asociación Hogar Nuevos Horizontes Childcare Volunteer in Guatemala
Jul. 2010 - Mar. 2011Quetzaltenango, GuatemalaTaking a break from my professional career I opted for a volunteer job in Guatemala. Together with a team of volunteer workers, I organized activities for kids of a shelter and day care and helped with their homework.
In addition, I took the opportunity to get to know the people and the country by traveling in my free time.
Goodpack LimitedEuropean Customer Service Representative
May. 2008 - May. 2010Hoensbroek, NetherlandsBeing in charge of the customer service for end users of Goodpack's bulk containers, I was in regular contact with important end users such as Goodyear, Continental, Dunlop and Mars Inc.. My job consisted of monitoring and supervising all European customer enquiries, which included also on site customer service (inventory management and customer training).
Goodpack LimitedEuropean Logistics Coordinator
Oct. 2007 - Apr. 2008Hoensbroek, NetherlandsMy first out of school job consisted of monitoring and supervising all aspects of transport, warehousing and distribution of Goodpack's bulk containers. I learned how to book and monitor sea shipments for our bulk containers going to different parts of the world.
Hugo BossInternship in sales department
Jun. 2006 - Sep. 2006Miami/Fort Lauderdale Area, USA
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