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Work Background
Motivational MapsMMS Practitioner
May. 2014TorontoI work with people to distribute Motivational Maps and analyze the results helping them find not only what motivates them, but how motivated they are in their current role. With that learning we then focus on ways to increase and sustain those motivation levels. Motivational Maps is based on the best research of Maslow’s Hierarchy of Needs, Schein’s Career Anchors, Enneagrams and proprietary algorithms to measure motivation.
DoximDirector - DP Operations
Jan. 2021Toronto, Ontario, CanadaWorking to enhance and optimize processes and workflows across our Detroit (Madison Heights) and Toronto (Markham) locations through collaborations with Professional Services, QA, Development and IT teams. Leveraging multiple automation platforms including JAMS, Activebatch and MoveIt Automation. Currently managing a team of 15 (8 direct).
DoximDP Operations Manager
Apr. 2019 - Jan. 2021Managing Document Processing operational teams in Canada and the US. Ensuring production delivery, streamlining processes, developing automation (in Activebatch and Jams), and championing Change Management best practices across the organization. The Doxim Customer Engagement Platform was specifically designed to address the evolving needs of the financial services and other regulated industries. Our SaaS platform allows our clients to start by solving a pressing business need and then expand from there, leveraging the modular design that allows individual components to be adopted in any order, and remain seamlessly integrated.
Career MoxiFounder
Sep. 2018 - Aug. 2020Toronto, Canada AreaCareer Moxi is a career management tool that leverages the power of Motivational Maps to help members truly understand what motivates them and how those motivators have a direct relationship to their job satisfaction and performance. Career Moxi can get you started on the road to your dream job within 30 min of signing up.
Peeks SocialVP Operations (acting)
Feb. 2018 - Mar. 2019I was responsible for creating and enhancing the following teams - Payments/Fraud Team, Full Stack Development Team, Mobile Development Team, Customer Service Team, Sponsorship Team, and on location Activation Teams. I also worked closely with the Marketing Team on their initiatives. Hired, trained and mentored 5 direct reports managing a team of 24 people
I was responsible for internal hiring for all areas leveraging Motivational Maps (self awareness tool) to optimize team and organizational fit. The Maps are also used as a review tool to increase staff motivation throughout the year. I was the Lead and face of 2018 Peeks Social Toronto Caribbean Carnival sponsorship coordination and also coordinated the technical setup for live streaming for 2 years. Worked with Finance, HR and Legal as required I developed and refined processes via continuous service improvement life cycle which included migrating our Service Desk to the Zen Desk ticketing system.
Peeks SocialExecutive Project Manager
Mar. 2016 - Jan. 2018Toronto, Canada AreaI managed the integration and merger of technology, staffing, and mobile application of acquired company for startup company Peeks Social. I project managed the iOS, Android and PHP development teams to launch of the application. I built, launched and managed 24x7 Customer Service team to support the app as well as managed all internal hiring, leveraging recruiters and job sites. I also managed a team of 9 developers for the development and maintenance of new services.
Apps on Tap Inc.Manager, IT Operations & Services
May. 2014 - Nov. 2015TorontoWorking closely with the owner and senior management team, I managed up to 7 employees (junior and senior) overseeing the Operations and Service Desk teams and was responsible for customer service, related client and vendor relations, internal project management and continuous enhancement of department processes. I also acted as Client Service Manager, coordinating, documenting, and responding to client service meetings and visits.
CPP Investment BoardManager, Infrastructure Operations & End Client Services
Nov. 2011 - May. 2014TorontoManaging the Infrastructure Operations and Service Desk teams, I was responsible for international customer service for the entire +1000 user organization, smooth migrations to UAT and Production environments, ensuring all productions jobs (+25,000) finished successfully and on time (production support), vendor relations, internal project management and continuous enhancement of department processes as well as departmental hiring and coaching. Working closely with multiple departmental managers (DBA, System Administration, Data Management, Business Development teams, etc.) to collaborate on shared projects and processes as well as managing production deployments and implementations. Fully managed up to 19 employees (full time and contract).
CPP Investment BoardManager, Infrastructure Operations
Apr. 2010 - Nov. 2011TorontoPromoted to Manager of Infrastructure Operations, I was responsible for ensuring smooth migrations to Dev, QA, UAT and Production environments, ensuring all productions jobs (+20,000) finished successfully and on time (production support), related vendor relations, department hiring, internal project management and continuous enhancement of Infrastructure processes. Working closely with multiple IT departmental managers (DBA, System Administration) to collaborate on shared projects and processes as well as ensuring the environment was running 24/7 . Fully managed up to 6 full time employees including 24/7 support for production systems.
CPP Investment BoardSr. Operations Analyst
Dec. 2008 - Apr. 2010TorontoPromoted to Sr. Operations Analyst, I worked with various application and data teams to streamline corporate scheduled jobs and ensure successful completion. Senior resource and escalation point for on call overnight support rotation. Worked closely with ITSM Team on change management processes. Managed our Waterloo intern program from interviewing to hiring to training. Worked with director and HR team to hire full time staff..
CPP Investment BoardOperations Analyst
Jun. 2007 - Nov. 2008TorontoManaged deployments for Development, QA, UAT, and Production environments. Financial applications supported and implemented include: Tidal Enterprise Server, SWIFT, Sonic ESB, Great Plains, FRX, Private Edge, Argus, Matlab, RIMES, Bloomberg OMS, LSTM Uploader, Inforalgo Unversal Viewer, Bloomberg Gateway Control Panel, SQL Server, XL Reporter, JP Morgan On-Site, FX Connect, TNR, E-Trade, Triton, Block Book, @Risk, Liquidnet, Dyna, State Street Captain, State Street Insight, Cognos Decision Stream, MarketQA, Investran, Intregra-T, Cadis, Haver, Rational Clearquest, Rational ClearCase, and Source Safe
XBASE TechnologiesOperations Consultant
Nov. 1998 - May. 2007TorontoConsulting roles included Client Account Manager, managing onsite staff at client location, collaborated with various business units on project planning, implementations and troubleshooting. Created and Managed client operations ensuring business critical systems are available and reliable. Acted as Support Team Manager ensuring quick response and resolution to any desktop or server issues (hardware, software, and via internal client training) Worked with clients to promote continuous processes and procedure improvements to streamline support and provide a consistent level of high quality service. Key resource for expansion planning, management and execution for rapidly expanding clients (adding and moving offices/users). Internal roles to XBASE include Business Analyst, IT Disaster Recovery Team Member, Application Developer - Lotus Notes, Workflow Architect, member of senior management committee – dealing with corporate initiatives, employee performance, incentives. Instrumental in defining policies, procedures, and CRM tools that reduce errors but keep workers productive. Social Committee Leader – organizing corporate events, boosting employee morale, client training - developed training seminars and presentations.
CIBC MellonSupport Desk
Jun. 1993 - Nov. 1998Toronto, Canada AreaSystems analysis, webmaster of corporate internet, application development & training, support technician, disaster recovery testing coordinator
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