Q-CentrixSenior Operations Coordinator
Sep. 2018 - May. 2020Portsmouth, New HampshireIndustry- Healthcare Quality Saas ♦ Establishing and maintaining relationships with key customer partners and internal teams, I provided consistent remote systems access.
♦ I coordinated client services team and customer information services teams to troubleshoot and resolve technical access issues and deliver process improvements.
♦ I managed critical projects by overseeing planning and execution, such as initiative to capture data most requested by clients. Directed business system team to develop interactive report that captures and presents data.
♦ I developed strategic initiatives and managed delivery, including plan to conduct periodic calls with clients to review access data, gather requirements, and implement process improvements.
♦ I oversaw training programs by developing onboarding materials for new hires, providing instruction on systems administration, education on client services, and coaching on operational best practices.
♦ I coordinated access resolution services, including after major implementation of active director integration project.
♦ I created client dashboards to provide timely insight, such as view of service level agreements and compliance