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AonTalent Acquisition Lead
Sep. 2024Riyadh, Saudi ArabiaTeam lead, responsible for guiding individuals towards achieving company goals and promoting a positive team culture. Cultivating an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success. Strategizing and implementing initiatives to enhance team performance, productivity and quality of work here at Aon. Focused on agile methodologies, identifying and addressing conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved. Recognizing and rewarding good performance, provide feedback and encourage professional development within teams at Aon. Responsible for supporting team members’ professional development by providing opportunities for training and growth. -Ensure team compliance with company policies and procedures.
-Support and guide leadership to ensure they meet their individual hiring targets and KPIs.
-Generate reports on team performance and provide regular updates to senior management.
-Staying up to date on the latest ATS features, Ai tools, social media platforms related to recruitment globally, and targeted within the MENA region.
Four Seasons Hotels & Resorts, Saudi ArabiaTalent Acquisition Manager
Apr. 2023 - Oct. 2023Riyadh, Saudi ArabiaAs a Talent Acquisition Manager on contract for The Four Seasons Hotel in Riyadh, Saudi Arabia, through Parisima Talent based in Dubai, I led a dynamic team spanning two countries. Key Responsibilities: Managed a team of five, fostering collaboration across borders.
Conducted weekly meetings with department directors to discuss progress and strategize as needed.
Utilized an ATS system and detailed Excel tracker for real-time data accuracy and seamless communication within the team.
Facilitated work visa agency applications for talent acquisition across 15 countries.
Oversaw end-to-end recruitment processes, including job posting on social media, candidate sourcing and screening, interview scheduling, feedback collection, and employment verification.
Noteworthy Achievements: Demonstrated a solid understanding of the Kingdom of Saudi Arabia's employment laws and work visa requirements.
Collaborated closely with team members at Four Seasons Hotel Riyadh, addressing talent acquisition needs across all levels, from entry to director positions.
ConfidentialExecutive Recruiter
Oct. 2022 - Sep. 2024GlobalOffered expert recruitment and human resources consulting and project management services to startups and large corporations in the U.S. and Middle East. All clients and projects are confidential, inquire to learn more. Key Achievements:
-Advised on HR and recruiting analysis strategies for optimal talent acquisition.
-Federal United States Human Resources law, classification and practices. Including staffing, position management, and human capital accountability plans.
-Assisted in the selection of cutting-edge ATS and CRM software tools, and contracts related to these tools.
-Developed and implemented operational procedures to enhance efficiency. Project Manager Consultant:
Brought over 12 years of experience in sales & marketing, coupled with 9+ years as professional recruiter. I've successfully served diverse industries, including high-end hotel resorts, gaming, food and beverage venues, entertainment, retail, Native American tribal entities, healthcare, and major tech corporations such as Google, Microsoft, and Amazon. Notable Contributions:
-Led a People & Culture Talent Acquisition team that was responsible for launching new brands on-site within four-diamond resorts in KSA. Including high end lounges and restaurants.
-Facilitated partnerships with key stakeholders to drive success across countries and regions.
GoogleTech Sourcing Recruiter
Jan. 2022 - Jan. 2023Seattle, Washington, United StatesAs a Tech Sourcing Recruiter at Google, I thrived in a fiercely competitive talent market, strategically achieving hiring goals and contributing to the recruitment of 1/3 of Google's SWE Software Engineer and SDE Software Development Engineer talent in 2022. Key Contributions: Maintained an active pipeline of 60–70 candidates, consistently exceeding personal hiring goals by 100% in the first quarter post-training.
Collaborated within a high-performing team, consistently meeting or surpassing various role-oriented metrics.
Provided candidates with a personalized and efficient experience from application to onboarding.
Conducted strategic sourcing, engaging with internal stakeholders and candidates, evaluating skill levels, and seamlessly guiding them through the application process.
Maintained a sense of urgency while managing complex tasks related to recruiting technical talent, always prioritizing confidentiality for both the business and candidates.
Effectively communicated with staffers, hiring managers, and schedulers to ensure candidate preparedness throughout the interview process.
Served as a mentor, offering creative thinking skills and acting as a subject matter expert for recruiting-related activities within the broader team.
MicrosoftUniversity Recruiter - Closer
Mar. 2021 - Jan. 2022Redmond, Washington, United StatesUniversity Recruiter - Closer | Microsoft (Contract)
May 2021 - Jan 2022 | 9 mos | Redmond, Washington, United States As a University Recruiter - Closer at Microsoft, I implemented robust processes to enhance company culture, ensure Diversity and Inclusion (D&I) goals, and deliver positive candidate experiences. Key Achievements: Executed a detailed hiring plan within aligned business groups, managing multiple timeframes concurrently while ensuring on-time project delivery to company standards.
Identified and managed processes specific to University Recruiting (UR), sharing insights with the team and managers, focusing on data management, communication, and compliance.
Assessed factors impacting hiring goals, building strong relationships with clients and stakeholders to stay abreast of changing business needs and trends.
Used impactful business stories to elicit interest from candidates, showcasing Microsoft’s unique career possibilities, advantages, and rewards.
Maintained candidate satisfaction throughout the recruitment journey, leveraging motivators and incentives to engage candidates and prepare them for subsequent phases.
Utilized tools and assessment frameworks to evaluate and manage intern candidates.
Gathered information on key hiring factors such as relocation, immigration, and compensation.
Applied Microsoft staffing policies and standards to ensure compliance, educating stakeholders, peers, and interns on processes and policies.
Maintained comprehensive documentation on candidates' qualifications and statuses, adhering to compliance guidelines (e.g., Office of Federal Compliance Programs, GDPR), and leveraged data on recruiting platforms for informed hiring decisions.
OptumBenefits Service Advocate
Sep. 2020 - Mar. 2021United StatesIn my role as a Benefits Service Advocate at Optum, I played a crucial role in conducting problem analyses, resolving conflicts, and ensuring effective communication among relevant parties. Key Responsibilities: Addressed calls concerning benefits, eligibility, certification, and claims payments from a diverse range of stakeholders, including practitioners, facilities, provider groups, and consumers.
Collaborated with case management, external payers, and the claims department to oversee and resolve issues.
Managed retro-certification operations, ensuring efficient resolution.
Reacted promptly to the status of official appeals or complaints.
Actively participated in training and self-development opportunities to enhance skills and knowledge.
Achievements and Contributions: Responded to provider and member inquiries, handling incoming calls and addressing issues related to Network and member contracts, Claims, Pharmacy, Vision, Dental, Chiropractic, and Coordination of Benefits.
Led special projects, serving as a Prior Authorization Coordinator, entering PA's into EPIC and Tapestry.
Researched complex issues across multiple databases (20+) and collaborated with support resources to resolve member issues.
Provided education and status updates on previously submitted pre-authorizations or pre-determination requests.
Mentored new hires and existing staff in the efficient use of call handling best practices, ensuring accurate and consistent responses. Areas of Expertise:
Medical Benefits | Eligibility and Claims | Financial Spending Accounts | Pharmacy Benefits | Correspondence Requests | Education on UnitedHealth Group Websites | Complex Issue Resolution | Training and Mentoring
AmazonSourcing Recruiter
Aug. 2019 - Sep. 2020Seattle, WashingtonAs a Sourcing Recruiter at Amazon, I played a pivotal role within a dynamic team of recruiters, actively contributing to the management of recruiting activities and cultivating meaningful candidate relationships. Key Responsibilities: Owned the end-to-end active and passive candidate sourcing process, setting a daily goal of locating and screening 100 candidates.
Maintained a detailed candidate tracker in Excel, ensuring real-time updates for the team and stakeholders on the status of sourcing efforts.
Conducted weekly meetings with the team to present individual sourcing data and participated in daily stand-up meetings.
Found, screened, and filled out a POD tracker for Recruiting Coordinators (RCs) to facilitate weekly on-site and remote interviews.
Provided detailed communication through reports submitted to my manager on a weekly basis.
Utilized three ATS software systems daily: iCIMS, Amazon's in-house system, and Greenhouse.
Engaged in team-building activities and served as an onboarding buddy, facilitating training for new hires.
The Tulalip TribesRecruiter III
Mar. 2017 - Jul. 20196406 Marine Drive Tulalip, WA 98271Sole Recruiter for executive positions. Worked within HR to process candidates, status changes, corrective actions, promotions, and classification appeals, FLSA appeals, policy and guidance with Federal HR in tribal court. Tech knowledge of classification evaluation writing in OPM style alongside the HR team. Working the entire spectrum of full-cycle recruiting, both active & passive, all departments. Key Responsibilities: Managed recruitment for diverse departments, encompassing Human Resources, Employment, Police, Natural & Cultural Resources, Housing, Healthcare (Physicians, RNs, Licensed Massage Practitioners, Dentists, Optometry, Pediatrics, Administrative roles, medical directors, licensed Mental Health Professionals, therapists), Legal, Youth Activities, Accounting and Finance, Higher Education, four-diamond resort operations, food and beverage, casino gaming, retail, transportation, Security, Rewards, TGA Tribal Gaming Agency, and more.
Tracked Key Performance Indicators (KPIs) to assess and enhance the effectiveness of the recruitment process.
Organized and participated in job fairs and employment workshops, facilitating recruitment for hard-to-fill, graduate-level positions across various departments.
Ensured a fair and consistent hiring process in compliance with tribal laws and relevant federal, state, and local regulations.
Handled multiple priorities simultaneously, overseeing 10 (executive) and 35–45 employment files concurrently.
Managed executive calendars for coordinating Skype/Zoom and in-person interviews, expanding office procedures, and maintaining a high level of confidentiality.
Provided coaching to hiring managers and departments on HR and employment processes, job description management, and other related aspects.
Utilized Customer Relationship Management (CRM), Applicant Tracking System (ATS), and Employee Relationship Management (ERM) tools, including Salesforce, iCIMS, Monster DelTek, LinkedIn Recruiter, MS Teams, and more.
The Tulalip TribesRecruiter II
Mar. 2016 - Mar. 20176406 Marine Drive Tulalip, WA. 98271As a full-cycle Recruiter II, I orchestrated end-to-end recruitment processes with a focus on precision and efficiency. Key responsibilities included job posting, screening based on Native American preference tier levels 1-6, skill testing, executive calendar management for interview scheduling, conducting behavioral and situational interviews, processing and preparing verification of previous employment histories, background checks, offers, contracts, and all HR employee related investigations, decisions, promotions, pay increases, ensuring thorough documentation verification in collaboration within HR and compliance departments. Achievements and Responsibilities: Successfully facilitated and managed 25-30 unique requisition files spanning all government departments.
Oversaw a diverse range of positions, from entry-level to professional executive contracts, with a specific emphasis on entry-level roles from 2015-2017.
Demonstrated keen attention to detail, proactivity, and a results-driven approach to creating a high-performance environment.
Coordinated travel plans for bi-annual training sessions to stay abreast of industry advancements and continuously enhance skills.
Maintained strict confidentiality, adhered to Standard Operating Procedures, and exhibited excellent communication skills, ensuring the organization and accessibility of both physical and electronic files.
Actively participated in and marketed at job and career fairs, representing the organization effectively.
Initiated the creation and distribution of collateral within the local Tulalip Tribe and surrounding counties, collaborating with the Graphics team.
Achieved a 100% success rate in meeting goals and filling roles within the stipulated time frames outlined by department managers.
The Tulalip TribesRecruiter I
Sep. 2015 - Mar. 2016Tulalip, WaManaged end-to-end recruitment projects for a 24/7 major operation, overseeing a 4-diamond Native American Resort Casino comprising multiple casinos, bingo, a shopping mall, an entertainment venue, and a luxury spa. Key Responsibilities: Successfully handled a portfolio of unique requisitions (20-30 files), each encompassing 5-40 open positions, ensuring a seamless full-cycle recruiting process. Worked within HR simultaneously to implement and process all status chnages, promotions, pay increases, investigations, decisions etc. Reviewed assigned requisitions and conducted comprehensive screening of over 100+ applications through the iCIMS platform.
Invited qualified candidates for in-office testing as needed, organized interviews for successful candidates, and managed the extension of offers.
Collaborated closely with department heads to conduct interviews and facilitate the hiring process.
Prepared hiring documentation and ensured the Office Assistant coordinated all necessary testing, interviews, documentation collection, offer letter issuance, and Tribal Gaming Agency (TGA) background checks for successful hires.ocumentation and making sure my Office Assistant coordinated all needed testing, interviews, documentation collection, extending offer letters, and TGA background checks for those hired.
The Tulalip TribesRecruiter Office Assistant
Sep. 2014 - Sep. 2015Central Employment DepartmentOrchestrated and facilitated seamless pre-employment processes, managing various assessments, including computerized testing, written evaluations, audition tests, and math assessments on a daily basis.
Coordinated appointments encompassing testing, interviews, UA testing, background checks, agility tests, and completion of new hire paperwork.
HR processes assistance including administering extending employment offers, status changes, decisions etc. alongside three Recruiters while meticulously maintaining comprehensive records for each employment file.
Directed new hire candidates to the Central Drug and Alcohol Compliance Department (CDACD) for pre-employment urinalysis (UA) drug testing.
Provided dedicated clerical and administrative support for three Employment Specialists, overseeing daily operations.
Managed project activities for all pre-employment processes, excluding job advertising, screening, and interviewing.
Maintained detailed Excel logs, reports, calendars, and appointment slots with utmost accuracy through phone, email, and walk-in correspondence.
Williams Marketing Concepts, LLC.CEO Marketing And Business Development
Sep. 2011 - Apr. 2019Tulalip, WashingtonAs the co-owner of Williams Marketing Concepts, a majority-owned Native American business, I collaborated with majority owner Evan Williams. Our primary focus was on sales, marketing, and importing activities within Tulalip, WA, and neighboring Native American tribes in Washington State. Key activities at Williams Marketing Concepts included: Large-scale Project Management
Custom Gift/Merchandise Sales
Product Sourcing and Wholesale
High-End/Brand Products/Gifts Sourcing
Exclusive and Unique Products Supplier, Importing from Global Manufacturers
Incentive Rewards Programs
Client Development Programs
VIP Gift Programs
Hospitality Supplies
Food and Beverage Supplies
Web Design
Social Media and Digital Marketing
Creative Services (Logo, Events Marketing, Communications, Product Design, etc.)
Sponsorship Negotiations
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