Manu Iglesias

Technical Lead Royalties and Payment Management @IBM

MexicoSystem ArchitectSolution IntegratorCustomer Success ManagerCBDOWeb DeveloperAssociate PartnerCustomer ResearcherBusiness AnalystBI AnalystData EngineerML EngineerProject ManagerDevOpsSystem Analyst🧨 Consulting👍 Sales & BizDev✔️ IT

I am an accomplished Application Manager, Project Manager, and Transformation Lead holding a Lean Six Sigma Black Belt certification, with expertise in Agile, Scrum, and Design Thinking. Over the years, I have built a strong reputation in the information technology and services sector, specializing in Software License Management, Application Development, Digitalization, and Automation. Furthermore, in the past decade, I have honed my skills as a Technical Leader, earning credentials in Software Architectural Design and developing proficiency in both front-end and back-end development. My core strengths lie in supporting IT initiatives, including Business Process optimization, SW Scrum and Agile methodologies, Event Planning, Customer Service excellence, and Business Process Improvement. My diverse skill set encompasses project and program development, data architecture and science capable of serving as a full-stack software developer, making me a well-rounded Technical Lead. I bring a wealth of experience to the table, which includes assignments in Buenos Aires, Brazil, Bratislava, and even a long-term 2-year assignment in India. As a People Manager, I have a track record of successfully leading teams through Automation initiatives and Industry Digitalization processes, as well as achieving operational excellence and overseeing service implementations in India, Bratislava, and Mexico. My approach is centered on data-driven solutions and enhancing operational efficiency.

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Work Background

IBMRoyalties & Payment Management Technical Leader

Dec. 2023MexicoAs the Royalties & Payment Management Tech Lead, you will play a crucial role in leading the technical aspects of the team's responsibilities. Your responsibilities include: Technical Expertise: Understanding royalty processes, payment systems, and technical stack. developing benchmarking solutions, developing industry best practices and emerging trends. System Development: Lead the development and maintenance of software systems and tools required for managing royalty agreements, asset management, contract lifecycle management, and payments. Collaborate with cross-functional teams to ensure these systems are efficient, accurate, and compliant. Data Management: Oversee the collection, validation, and management of data relevant to royalty agreements. Ensure data accuracy, integrity, and security. Risk Assessment: Assess and address technical risks associated with royalty agreements. Implement safeguards and controls to mitigate potential issues. Process Optimization: Continuously improve and streamline royalty processes through automation and technology enhancements. Identify opportunities to reduce manual efforts and enhance efficiency.

IBMDevices@IBM Kaizen & Digitalization Program Manager | EO&S EMP Automation Teams Site Lead

Nov. 2020 - Dec. 2023• Lead operation Devices@ibm Digitalization and Automation Programs • Develop Automation Architectures, Digitalization workforce and IOT systems for Devices@ibm operations development • Courier Integrations and Automation • with more than 350K Employees and targeting a transformation of 100K Employees in Kyndryl • Center Lead for Data Analytics and Automation Teams in GDL • Lead Cross Functional Squad, leading RPA implementation, Composable Architecture • Key development into Analytics, supporting solutions for Data Insight and development with IBM strategic partners and development of new solution on open source

IBMDevices@ibm SLM Leader | Toolbox@ibm SLM

Jan. 2019 - Nov. 2020MexicoLead Cross Functional Squad, leading SW License Management and Compliances, and HW Share Services for Devices@IBM. 1. Transition of SW license mgmt. services from Enterprise to CIO 2. Set a Foot print for Scrum and Agile Implementation. Creating cross functional teams with our execution and transformation teams. 3. Implement and ID Accelerate opportunities to transform our Organization into an Agile Organization finding new ways of working with SW compliance and license mgmt. 4. Responsible for Global teams co-located in India, Dalian, Bratislava, Guadalajara and global components for ShareServices Devices@IBM

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