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Work Background
Checkout.comSenior Technical Content Strategist
Nov. 2023London, England, United KingdomUsing Technical Content to generate bottom-line efficiencies and drive digital adoption, customer engagement, and brand loyalty.
- Created a unified Technical Content Strategy - Led the Technical Content Transformation initiatives.
- Developed information architecture, content strategies and taxonomy models.
- Created proactive, self-service enablement strategies to drive call deflection and improved CSAT/CES/NPS scores.
- Defined Technical content quality and impact metrics.
- Used Customer Journey to identify potential targeted improvement strategies.
ForcepointHead of Technical Enablement and Learning Programs
Dec. 2020 - Sep. 2023United KingdomLed the Global Technical and Sales Enablement and Certification Programs and teams (Training Managers, Curriculum Developers, Instructional Designers, Instructors, Learning Program Managers, Authorized Training Centers) to drive product adoption and customer engagement by providing a world-class Employee, Customer, and Partner experience through training needs analysis, in-product enablement, onboarding, self-paced e-learning, on-demand training, persona-based Instructor-led training offerings, and global multi-persona certification programs.
ForcepointPrincipal Content Developer - Curriculum Strategy
May. 2020 - Dec. 2020Work with the Forcepoint Technical Learning Services leadership teams to strategize and plan the long-term Curriculum Portfolio vision.
- Created Governance Models to facilitate the company's Customer Digital Journey initiatives.
- Evaluated, governed, enabled, and drove adoption for the DAP (Digital Adoption) platform.
- Implemented Front-end and Training needs analysis to capture the ecosystem's training requirements
- Ensured the Curriculum Portfolio strategy followed our Digital-First framework and is aligned with the Subscription-based business model and the company's global strategic business objectives.
- Defined and implemented the team's digital transformation framework.
- Supported the internal teams to transition to the next digital transformation phase.
- Ensured team-wide horizontal alignment and adoption.
QlikLead Curriculum Architect - Strategist
Apr. 2016 - May. 2020United Kingdom- Looking after the long term ILT portfolio strategy, to ensure it's aligned with the new Subscription based business model and the global business objectives.
- Leading all the Curriculum-related initiatives (ILT/E-learning).
QlikSenior Technical Trainer, ILT Team Lead
Dec. 2013 - Apr. 2016United KingdomPart of the Qlik Professional Services organization (Consulting-Education). Lead the Training Delivery team and the ILT portfolio.
• Accelerated the customer's time-to-value
• Built their knowledge of key capabilities and functionality within the Qlik product portfolio
• Built powerful, meaningful applications from highly skilled and experienced instructors and consultants
• Increased Qlik Sense & QlikView return on investment
Self-Employed ContractorBusiness Intelligence & Solutions Architect
Jan. 2005 - Nov. 2013EMEA - USAFocused on continuously improving customer operational capacity, maintaining the technological superiority of the IT infrastructure they use and sustained increase of their competitiveness in the market they operate. Achievements
- Implemented Requirements Specification / Business reorganization proposals
- Provided Integration Services on Information Systems (System Integration)
- Provided Design & Development Services on packaged software & custom solutions
- Customization & SW/BI Consulting services
- Strategic Planning and Modernization
- IT know-how and training for start-ups and non-IT industry companies
- Analyzed users’ needs and define solution requirements
- Excellent market awareness. Secured all funding for projects start-up
- Results oriented, always deliver the solutions on-time
- NSFR-funded Investment Proposals Assessor up to 20m Euros
General Secretariat for Lifelong LearningLearning and Development Manager
Sep. 2003 - Dec. 2013GreecePart of my role as a Learning and Development Manager was to manage and deliver EU NSRF-funded Business Enablement Programs for various groups. Responsibilities
- Managed and organized NSRF-funded Adult Business Enablement Programs
- Architecture Proposal and Requirements Specification Development
- Business Training and Curriculum Design and Development
- Individual development plan division
- Training Material creation & delivery of modern and innovative training programs(in-class & virtual)
- Monitored and Reviewed trainees' performance and compliance
- Evaluated and assessed the effectiveness of training programs and learning outcomes
Greek Ministry of EducationIT Consultant/Training
Sep. 2003 - Oct. 2013IT Trainer in typical and non-typical education with specialties on:
- Curriculum Design and Development
- E-learning Techniques
- Interactive Systems
- Designing course materials and other documents such as handouts, manuals and exercises
- Monitoring and reviewing the progress of trainees through questionnaires
- Maintaining appropriate records of trainee development
- Supporting and maintaining the IT Infrastructure
Greek Ministry of DefenceInfrastructure Designer
May. 2002 - May. 2003Working as an Infrastructure Specialist for an over 150user environment, I had the general supervision of the site infrastructure. Achievements
- Ensured 100% availability of the military information network, to support the Greek Defence Readiness
- Key contributor to the testing of the C4I defence intelligence system, used during the 2004 Olympic Games
- Expanded the military LAN to the new military camp buildings using optical fibers, ensuring communication liability
- Installed, terminated, and tested fiber optics and CATV network cables
- Improved communication through the helpdesk, by defining more efficient ways of information transfer to central headquarters from any location (mobile, remote), during outdoor exercises
Nortel NetworksSoftware Engineer
Nov. 2000 - Dec. 2001Harlow, EssexWorked as a member of R&D organization of Nortel Networks in Harlow Laboratories. Key contributor to the delivery of the OC192 GHCT Nortel Product (10 Gbps optical internet connections) Achievements
- As a member of a large-scale software team, I delivered a more efficient, bug-free Hardware-Software Interface environment for Optical High Capacity Transport Cards
- Assisted in discovery, research and resolution of technical issues.
- Parsing of the XML client-server messages, using JAVA and C++ on mobile network applications
- Key Contributor to the delivery of the OC192 GHCT Nortel Product (10 Gbps)
- Excellent evaluation reports and references from my supervisors
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