Requests
17
8
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✨100%
Business Owner
🧑💼100%
C-level Executive
🔥50%
Startup Founder
Geos
🇦🇪50%
United Arab Emirates
Work Background
The4thCube Founder and Managing Partner
May. 2020United Arab EmiratesFounded a Boutique Transformation & Execution Consulting overseeing transformative initiatives, drive client engagements, and strategic partnerships focused on the Fin Ecosystem Players. Over the past 2.5 years, I've successfully led and delivered 6+ client engagements in India, Kenya, and the UAE, forging a network of 5+SME Go-To-Market Partners and an on-demand delivery team. My role as an 'Advisor & Execution Partner to CXOs' involves working closely with leadership to make businesses 'Go Digital,' 'Build Customer-Centric Models,' and 'Enhance Organisation Readiness' for exponential growth, bridging internal gaps. Some of my notable achievements include: ▪️Spearheaded Digital Transformation project developing a digital transformation strategy and platform launch for a prominent Real Estate Community. ▪️ Redesigned the organizational structure and competency framework for a financial free zone and authority body in the UAE. ▪️Formulated a 3-year business strategy and digital launch plan for a Tier 3 Egyptian-Kenyan Bank with a focus on East Africa growth. ▪️Designed a Fintech Launch Program/s for UAE market launch with family business founders and investors as Entrepreneur in Residence for Financial Inclusion Products, securing strategic partnerships, and establishing Fintech Vertical Operating Models and Founding Teams. ▪️Business Development Partner for a Health Tech Startup Founding team to identify and develop synergies with the FS eco-system in UAE I'm dedicated to driving impactful change and building strong client relationships. Let's connect and explore how I can help your business thrive in the digital age."
MastercardDirector Digital Strategic Partnership, MEA
Oct. 2018 - Oct. 2019DubaiAs Director Strategic Partnerships for Digital Merchants with MasterCard in MEA she spearheaded the portfolio of accounts to strategic alliances and led multi market Co-Brand & Financial Inclusion, Payment Gateway Implementations, Card Acceptance Deals & Card on File Marketing Campaigns for market share growth. Some of my notable achievements include :- ▪️Successfully initiated and managed multi-market co-brand and wallet launch programs. ▪️Achieved a significant increase in market share by expanding the client portfolio to 8+ strategic accounts and build awareness in the market. ▪️Fostered relationships with global E-commerce marketplaces and identified fintech opportunities in MENA.
OSNDirector- Transformation Delivery
Dec. 2016 - Sep. 2018Dubai, United Arab Emirates
"As the Financial Operations Portfolio Director in Transformation Office at OSN, a leading Media Subscription Business in MENA, I spearheaded the establishment of a robust payments ecosystem, digitise processes and restructure contracts and policies to drive net revenue growth, customer retention and optimise financial operations. Some of my achievements in this role include: ▪️Introduced 5 new alternate payment channels in key markets, optimizing card payments, and implementing a mobile app for Express Checkout and Customer Lifecycle Management. ▪️Strategic partnership alliances with GCC Payment regulators, fintechs, banks, payment technology providers, and cash collection agencies. ▪️Led the development of new payment services, including Whitelisted APIs for Cards, Real-Time Payments, and Alternative Payment Methods, along with a significant UI/UX overhaul for a new checkout page and Mobile Pay (Card on File solution). ▪️Managed payment operations, set KPIs for digital payment uptake growth, and restructured contracts for improved commercial and service-level management. ▪️Launch strategy for awareness through digital marketing , PR initiatives, and social media campaigns to drive awareness and customer engagement. ▪️Successfully delivered simultaneous projects in four MENA markets: UAE, KSA, Bahrain, and Kuwait within 18 months. My role has been pivotal in driving the transformation of OSN's payment ecosystem, enhancing efficiency, and delivering a seamless payment experience for our customers."
AccentureManager Accenture Strategy – Financial Services & Operations
Apr. 2012 - Aug. 2016Gurgaon, IndiaAs the APAC Operations and Process Transformation Offering and Engagement Lead at Accenture Strategy, aligned to Financial Service Strategy (April 2014 - Current) & Operations Consulting Practice (May 2012 - Mar 2014), I championed engagement and practice strategy. Highlights of my contributions include: ▪️Crafting thought leadership assets and generating impactful marketing content.
▪️Developing project delivery toolkits and engagement guides for effective project execution.
▪️Compiling case studies showcasing successful client transformations. In addition, I had the privilege of: ▪️Serving as faculty at the prestigious Strategy College in Chicago, USA.
▪️Leading sales and skill development boot camps in Barcelona, Spain.
▪️Organizing Process Simulation Innovation Workshops and delivering Lean Six Sigma training for a multinational Oil & Gas client in Bangalore.
▪️Managing engagements with global insurance clients in APAC, implementing BPM Centers of Excellence (COE), and establishing efficient shared service operations.
▪️Taking the helm as the Process Strategy & Architecture Workstream Lead, actively contributing to solution design phases for robotic process automation with a global Retail Bank in Southeast Asia. My expertise in Banking Transformation, Digital Operations, and Process Enhancement has been instrumental in driving success across complex projects."
Arete Financial PartnersSr. Associate Consultant
Mar. 2011 - Feb. 2012SingaporeAs Sr. Consultant and work-stream leader with a boutique consulting firm; contributed to digital strategy, BPM, and transformation projects across Southeast Asia. Key Project Experience : Expert Consultant and Lead in a Business Transformation project {size of 12 MM USD}, with a leading Dutch Multinational Bank in Indonesia across Corporate & Retail Business and Branch Banking Transformation with a leading SE Bank in Honkong & S ’Pore. Led 10+ project team members working closely with Program Head, Board of Directors & Functional Line Managers for performance optimization in Operations and Sales Processes.
Freelance ConsultingIndependent Consultant
Oct. 2009 - Jan. 2011Dubai, Singapore, Dhaka, India▪️Corporate Training Program Implementation - research, training facilitation & content preparation
▪️Process Control & Review Program - map processes, document operating manuals & quality metrics ▪️Implement Customer Service Center Architecture & Complaint Management System for a PSU Banking Client
▪️Branch Banking Process Re-engineering for a Multinational Retail Banking Client ▪️Develop Business Case, Strategic Planning & Operating Model for new Real Estate Publication Venture
Dubai First P.J.S.C.Vice President - Projects
Apr. 2008 - Feb. 2009DubaiAs the Head of the Project Management Office & Operational Excellence Program, I held a pivotal role with key responsibilities including: ▪️Process Excellence Leader, conducting comprehensive business reviews across sales, operations, call center, and collection units within the Card Business.
▪️Business Project Manager, overseeing vendor management, project planning, business requirements, and SLA management. I excelled in stakeholder communication and coordination, bridging IT project teams, marketing, sales, and operations to ensure the seamless tracking of progress, risk assessment, delivery timelines, and cost management. During my tenure, I successfully oversaw PMO, operations, and system implementations for Dubai First Cards Business. Notable achievements include: ▪️Significantly reducing application processing time to just 5 days, resulting in annualized savings of 2 million USD.
▪️Implementing cutting-edge internet and mobile banking solutions, enhancing customer experiences.
▪️Successfully introducing a human resource management system, optimizing workforce management. My contributions have consistently driven efficiency, cost savings, and operational excellence within the organization."
National Bonds CorporationNew Business Operations Lead
Apr. 2006 - Mar. 2008Dubai"As New Business Operations Lead for a start up entity launching in the market, I played a pivotal role in establishing and leading a team of over 50 individuals. My responsibilities encompassed overseeing the processing center, delivery, and redemption units, setting the stage for a groundbreaking product launch in the Islamic investment sector. Key achievements and responsibilities include: ▪️Spearheading the product launch and orchestrating the setup of a robust distribution network by collaborating with esteemed partners such as Emirates Post, Islamic Banks, and Money Exchange Houses. This strategic partnership was instrumental in propelling National Bonds New Business Operations into the market. ▪️Setting up an efficient operating model, encompassing operations planning, process controls, workflow mapping, and unit performance management. This streamlined approach allowed us to meet sales goals and business deadlines effectively. ▪️Leading a Lean project initiative in operations to reduce Turnaround Time (TAT) and enhance productivity. Through process optimization, we achieved significant improvements in efficiency. My role as an operations leader involved not only the establishment of a new unit but also the navigation of complex, multicultural environments. Through effective team building, process setup, and collaboration with diverse leadership, I contributed significantly to the success of this pioneering Islamic investment endeavor in Dubai."
HyperQuality LLCSenior Client Service Team Leader
Jun. 2003 - Oct. 2005Gurgaon, IndiaI was a founding team member of the KPO business, which later became an Avaya Company, showcasing my role as an architect of its success story. ▪️I had the privilege of managing a diverse portfolio of six client accounts in the Client Services Vertical, spanning industries such as Waste Management, Alaska Airlines, and Disney Direct. Within this role, I led project teams ranging in size from 50 to 100 quality and customer service specialists. ▪️My responsibilities extended to client SLA measurement, defining business and system requirements for seamless business process transitions, owning account reviews, and orchestrating PILOT and ramp planning for operational rollouts. I also excelled in client relationship management. ▪️My contributions and leadership in this capacity were instrumental in the evolution and success of our KPO business, ultimately leading to its integration into the Avaya Company, and differentiating me as a key driver of this achievement.
GE CAPITAL INT SERVICESProcess Associate – Retail Financial Services
Sep. 1999 - May. 2003Gurgaon, IndiaBPO Process Consultant; SME in Card Collections with expertise in Credit Card Collections and Call Center Operations for US clients, I've achieved significant milestones: ▪️Successfully managed the transition of operations from the US to India, demonstrating proficiency in complex transitions.
▪️Led a Lean project reducing Turnaround Time (TAT) from a week to 72 hours in misapplied and suspense payment processes.
▪️Specialized in Suspense and Payments Reconciliation Accounting, overseeing clients like GE SBI and major accounts such as JC Penny, Home Depot, Exxon Mobil, and Walmart.
▪️Trained Indian pilots, managing four collection process transitions in PLCC Card Business. My career reflects dedication, excellence, and impactful results in process optimization and transition management within the Cards Business.
Intch is a Professional Networking App for the Future of WorkSee more people like Reshmi on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
392444 people
75
Real Estate Consultant - Dubai @ George Connects
18
Remote Consultant
15
Freelancer
64193 people
18
Businesses Development Manager @ Empire Heights Properties
15
Founder, CEO @ Digital Advice Consulting
0
Medical Project Manager @ Neovation Global Consultancy Services