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Work Background
Daiichi Sankyo, Inc.Consultant, Service Design & Service Management
Jul. 2020Basking Ridge, New Jersey, United StatesMy role's responsibilities included the following activities:
• Analyzed, restructured, trained, and matured Daiichi Sankyo’s Service Design Function.
• Applied improved Service Design functionality to all IT projects, following the IT Infrastructure Library (ITIL) framework of best practices.
• Coordinated Daiichi Sankyo’s Data Architecture, Service Management and Service Design functions for global and regional R&D projects. • Managed all service aspects of the application portfolio that contained one or multiple IT systems. This included incident, problem, user access, and change management.
• Managed the daily operational demand of business systems by involving all relevant stakeholders. • Analyzed Service Requirements of business systems to define/revise service levels. Monitored these business system’s service quality and put proactive measures in place to improve it.
• Closely collaborated with Service Delivery and Service Operations to meet the operational and tactical service goals of the portfolio.
• Directed activities of IT staff responsible for providing ongoing technical and application support to business units.
• Acted as first point of contact for all business escalations for all ongoing operational issues in the respective service domain.
• Interfaced with external vendors to make sure the internal (internal to IT) and external (business and other stakeholders) needs were met.
• As a lead member of the Service Management Office (SMO) proactively planned continuous service improvement initiatives, gained consensus, and worked towards implanting them.
Futureflow Technologies Inc.Information Technology Project Manager
Aug. 2019 - Jul. 2020New JerseyProviding Consulting services to Fortune 500 Companies.
NovartisTechnical Design Expert
Sep. 2013 - Dec. 2018East Hanover, NJ
NovartisAssociate Director / Application Manager
Apr. 2004 - Sep. 2013East Hanover, NJ
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