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Work Background
BoxBrownie.comAssistant Customer Service Manager
Jan. 2023Australia
BoxBrownie.comCustomer Service Team Lead
Apr. 2021 - Jan. 2023AustraliaIn charge of the Night Shift team of the customer service department. Being able to analyze situations and handle angry customers when necessary. Able to nurture the team with positive feedback and make sure they are working to their full potential. Taking action when something is not being followed according to the companies expectations.
TwitchStreamer
Apr. 2020MexicoProfessional streamer of video games and other entertainment. Learned to be a content creator and how to create viral videos. Went professional in the use of OBS studio and other live software
Strawberry ToursAdmin Regional Manager
Jun. 2018 - Oct. 2019Puebla de Zaragoza Area, MexicoIn charge of the team, taking admin charge of Latin America. In charge of the managing of data and invoicing of the money coming into the company. Always making sure that all reports were complete and perfect.
Metrix4Marketing Manager
Jun. 2017 - May. 2018Puebla de Zaragoza Area, MexicoIn charge of a whole marketing team to increase sales volume for the company. Increased significantly their online presence and SEO strategies. Including increase presence in all social media, apps, increasing their viewership of online videos. Also in charge of photography and videography from the company completely changed the quality of both areas. giving customers and even better experience.
Digizent InternationalFreelance Video Editor
Jun. 2016 - Oct. 2019Puebla de Zaragoza Area, Mexico
Shop'n ChekMystery Shopper
Apr. 2016 - Jan. 2017MexicoDid over 60 visit to different shops to evalulate their customer service skills.
LanguageLine SolutionsSpanish Interpreter
May. 2015 - Jun. 2017Puebla de Zaragoza Area, MexicoSpecialised in insurace/fianacial
Cambridge Assessment EnglishSupervisor
Feb. 2015 - Oct. 2019Puebla de Zaragoza Area, MexicoResponsible for the security and management of a venue. In charge of all staff and candidates taking the Cambridge English Assessment Exam to make sure all rules were being followed.
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