Smart Energy WaterSenior Product Analyst
Apr. 2023 - Jun. 2023Noida, Uttar Pradesh, India● Working in Product Management for Customer Support ● Worked on integrating product with CRM tools (Salesforce, MS dynamics 365)
● Worked on Designing and fucntioning of portal for call center management
● Worked on API Designing for modular integration with outer systems
● Defining and Documenting Requirements and specifications using Functional Requirement Document, User Story, User Flows, Jira ● Ensuring smooth functioning of product and continuous development with Agile methodology. ● Market Research and planning for features and specifications.