Bulgari Hotels & ResortsFront Desk Receptionist
Oct. 2013 - Mar. 2015London · On-siteReservations Department; check all reservations emails, reconfirmations of next day bookings to be done, ensuring all relevant paperwork, updating preferences in Guest profiles, reservations sheets. Service procedure; reservation updates, V.I.P preferences. Monitoring the open sections, estimating wait times for guests, monitoring the guest list, ensuring that the needs of the guests are met while they are waiting. Performing a range of administrative tasks. Explaining and actively selling the products and facilities, on the telephone, emails and when in direct guest contact.