SuitsupplyClient Relations
Jan. 2016 - Nov. 2019Suitsupply and Suistudio Charged with working directly with clients via social media platforms and content engagement. Global communication with clients and store management teams through a multitude of channels and Salesforce systems directed out of US Headquarters in Dallas TX Accomplishments:
• Consistent growth of 1.5 to 1.8 Million Euros in sales, over the last 3 years, through customer service, social media platforms and client engagement.
• Evaluating and addressing client questions via SalesForce connecting various social media channels, like Facebook, Instagram, Whatsapp, Twitter, Email, etc., mobilizing a singular channel of communication, connecting global clientele, celebrities and influencers to Suitsupply and Suistudio. • Identifying risk and crisis issues or “escalation cases” (i.e., client and management complaints, quality issues, campaign issues and feedback). Effectively draft and review various risk and crisis cases to resolution. Communicating with customers, store and regional managers on quality issues, store experiences and reviews.
• Consulting on various subjects ranging from influencer collaborations, brand standards, online sales, marketing campaigns, e-commerce and policies.
• Implementing brand standards while developing a stronger and more efficient social media presence and content. Collaborative work monitoring all Suitsupply and Suistudio social media feeds. Responding publically to customers, reviews and reporting feedback to the stores and marketing data metrics.
• Helping test new developments; including service oriented apps, telecommunication and SalesForce systems.