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Work Background
Technical Support Specialist
NOCDOCTechnical Support Specialist
Mar. 2023United StatesL3 -L7 Remote / Field Technician Microsoft 0365 Exchange Admin Information Security
Migration Specialist
Baxter Healthcare CorporationMigration Specialist
Sep. 2022 - Nov. 2022United StatesMigration specialist for Baxter HillRom merger 0 365
Delivery Driver
Meals on Wheels AmericaDelivery Driver
Jul. 2021 - Sep. 2022United StatesDelivery driver
End User Support Specialist \ Executive Support \ Vontier
FortiveEnd User Support Specialist \ Executive Support \ Vontier
Jan. 2020 - Mar. 2020Raleigh-Durham, North Carolina Area*Job End Covid*
LinkedOut with Broken Ankle Reconstructive Surgery
SelfLinkedOut with Broken Ankle Reconstructive Surgery
May. 2018 - Oct. 2019Newport Rhode IslandBroken ankle in motorcycle accident surgery full recovery.
Volunteer Work
Habitat for HumanityVolunteer Work
Oct. 2017 - Mar. 2018Raleigh-Durham, North Carolina AreaAccept and stock public donations in retail warehouse Sell and pack up product to customers
Manager / Tier 3 technical support
Rockwell AutomationManager / Tier 3 technical support
Apr. 2015 - Mar. 2017Research Triangle Park North Carolina, U.S.A.Senior Specialist | Management Group | Global Service Desk | Rockwell Process Automation | Contracted Fix or triage escalations from tier one agents Call queue management Primary contact for Critical Incident Management and escalations SMS package push and end client troubles shooting Tier one and Tier two agent mentoring evaluation and supervising Tier two queue management and incident resolution Global Service Desk communication facilitator Knowledge Base Integrity Lotus Notes Palo Alto Networks Azure Cloud RSA Management Console CyberArk privileged application management Symantec Enterprise Management Console Microsoft SCCM 2012 Configuration Manager Microsoft Server 2008r2, 2012 Active Directory Users and Computers Microsoft Office 365 SAP
IS Contractor
Southcoast Health | Avid Technical ResourcesIS Contractor
Mar. 2015 - Mar. 2015Fairhaven MAContracted Remote Support Technician
IS Contractor
Southcoast Health Systems | Avid Technical ResourcesIS Contractor
Aug. 2014 - Dec. 2014Fairhaven MAData Security Specialist Creating end users accounts and controlling access to network resources on an Enterprise Network Microsoft Active Directory Server 2008r2 Microsoft Exchange 2010 MediTech Athena Health Teletracking XT Ensuring end users comply with established Information Security policies Account audits as needed
Freelance Information Technology Consultant
Stafford Technical SolutionsFreelance Information Technology Consultant
Sep. 2012Raleigh, North Carolina, United States, RemoteFreelance Consultant Information Security Website build Field Engineer

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