Heartland Financial USA, Inc.Technology Manager / Banking Officer
May. 2013 - Mar. 2020Lubbock, Texas AreaPromoted to Banking Officer in December 2016. Mortgage Technology Management
+ Loan origination software administrator, responsible for troubleshooting third-party integrations and supporting operations.
+ Deploy and maintain mortgage loan application websites and borrower portals.
+ Architect integrations with third-party vendors to improve efficiencies and extend functionality.
+ Design and implement Optimal Blue (OB) integrations using OB APIs, including integration with CRM. Web
+ Deployed Intranet to centralize communications and resources across multiple branches and departments in several cities across Texas.
+ Implemented a web-based staff training system.
+ Implemented websites and web portals that are ADA-compliant, SEO-friendly, and device agnostic. VOIP
+ Created new internal domain, implemented new servers, and session border controllers.
+ Installed and configured Lync 2013/Skype for Business 2015 VOIP system.
+ Responsible for maintaining and monitoring communications system.
+ Trained users dispersed across Texas in the Skype for Business system. Marketing
+ Supported Marketing with web updates, analytics, AdWords campaigns, email marketing, SEO and domain management.
+ Deployed CRM and integrations with third-party to extend functionality and efficiency.
+ Manage digital presence and associated accounts. Enterprise Security and Risk Management
+ Scan network resources for vulnerabilities, provided report with action items to key personnel, and follow-up on resolutions.
+ Implement patches and recommendations as identified.
+ Work with external State and Federal auditors to identify and mitigate risks.
+ Update Enterprise Risk Management software as needed.