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Work Background
BRD - Groupe Societe GeneraleApplication Engineer
Aug. 2022Bucharest, RomaniaMain responsibilities :
1. Management of the implementation in the production environment of some banking applications, monitoring and administration of these applications.
2. Providing level 2 support for banking / financial applications and related systems, within the managed perimeter.
3. Keeping up-to-date IT application administration documentation.
4. Treating alarms received from critical application tracking tools.
5. Contributing in maintaining general production conditions, ensuring the availability of physical and logical IT resources, within the managed perimeter.
6. Ensuring that the Control-M automated jobs are supervised and complete the daily operating datasheet, within the managed perimeter.
SII RomaniaIT Application Administrator for BRD
Oct. 2021 - Jul. 2022Bucharest, RomaniaMain responsibilities :
1. Management of the implementation in the production environment of some banking applications, monitoring and administration of these applications.
2. Providing level 2 support for banking / financial applications and related systems, within the managed perimeter.
3. Keeping up-to-date IT application administration documentation.
4. Treating alarms received from critical application tracking tools.
5. Contributing in maintaining general production conditions, ensuring the availability of physical and logical IT resources, within the managed perimeter.
6. Ensuring that the Control-M automated jobs are supervised and complete the daily operating datasheet, within the managed perimeter.
SII RomaniaProduction Monitoring Analyst for BRD
Nov. 2018 - Oct. 2021Bucharest, RomaniaMain responsibilities :
1. Analyzing and treating the requests of network users received in the monitoring department and
providing level 1 diagnostic and solution support at the application level, infrastructure level equipment
and communication lines.
2. Providing support, technical assistance to Central Branch departments and the BRD network daily,
including weekend days and legal holidays.
3. Respect the availability parameters noted in the contracts and operating conventions for equipment,
communications networks or systems.
4. Performing monitoring and tracking actions and processes that respond to:
- Starting, stopping, and supervising resources as planned for the day's activities.
- Responding to incident level 2 escalation if I don’t have no resolution skills and ensuring that the
problem is resolved.
- Treating alarms received from critical application tracking tools and ensure their escalation to groups
that handle the technical administration of the applications.
- Ensuring the subsequent resumption of processes in the event of unforeseen events by launching the
resume commands provided in the work procedure or announced by the higher-level support.
5. Monitoring batch jobs on AS400 systems everyday to ensure all the processes are finished in time and correct. This includes monitoring logs.
6. Keeping up-to-date IT monitoring documentation.
7. Contributing in maintaining general production conditions, ensuring the availability of physical and
logical IT resources.
8. Ensuring that the Control-M automated jobs are supervised and complete the daily operating data
sheet.
9. Providing support level 1 in solving and escalating production problems related to communications
and critical application flows (SWIFT, SEP, card conventions and pensions).
10. Ensuring current monetization flows: Romcard, Visa, Mastercard;
11. Working in 3 shifts.
SII RomaniaService Desk Analyst for BRD
Mar. 2018 - Nov. 2018Bucharest, RomaniaMain responsibilities:
1. Receive requests via phone, e-mail or internal ticketing application of BRD-GSG users, its subsidiaries
and users from other entities in the group (depending on the subscribed services) and register them in
the ticketing application (if not received directly in the ticketing application) respecting ITIL's Incident
Management, Change Management and Request Fulfillment concepts.
2. Ensure communication and informing clients of their ongoing requests.
3. In the Incident Management process, in order to respect the quality of services offered in Service
Level Agreement or Operational Level Agreement, I realize the following:
- I record incidents reported by users together with all the details provided.
- Provide level 1 support and, if necessary, after an initial diagnosis, I escalate it to the next support
levels.
- Follow the evolution of incidents.
- Specifically targeting incidents with a high impact.
4. Install the image with the operating system and bank applications and configuring them, including
migrating user data, if necessary.
5. Respond to users' requests to deliver the services specified in the Services Catalog respecting the
Service Level Agreement or Operational Level Agreement.
6. In the Asset Management process, I keep track of IT equipment: servers, printers, laptops, scanners,
PCs, communications equipment (routers, switches, compressors, interfaces etc) .
7. Provide data by KPI (Key Performance Indicators) related to Incident Management, Problem
Management, Change Management, Request Fulfillment, Configuration Management.
8. Maintain relationships with service companies and external suppliers in order to respect the quality of
services provided in Service Level Agreement or Operational Level Agreement.
9. Ensure users are informed of the changes that take place in the IT infrastructure of the BRD-GSG
network.
WNS Global ServicesIT Analyst
Oct. 2016 - Mar. 2018Bucharest, RomaniaIntervention onsite to fix any malfunctioning computers, servers, network equipment, printers and other devices such as mobile phones. Also, we are preparing the IT infrastructure for new projects and implementing new software, update existing software, installation and configuration of new equipment and maintenance of the systems. My responsibility is to make sure that everything works flawlessly. Some of the important projects that I've done:
- Changed all computers and monitors in the training room, and now trainings are conducted on newer technologies.
- Establishing communication between company network and separate client networks, including, but not limited to Antivirus, SCCM, Active Directory connectivity, share drive and company internal tools access.
- Migrating client's computers from an old infrastructure to a new one, so the platform loads much faster.
- Migrating virtual machines from a 32bit architecture to 64bit for one of the company's clients.
- I’ve done inventory for all the company’s assets due to the recent changes that happened.
- Giving extended assistance when the 2nd office was established in Constanta.
- Traveled 2 times to Constanta to offer Local IT Support for all the users.
- Changed all computers and monitors for one of the new clients.
- Mounted servers in the rack situated in the Data Center and configuring the required networks for proper access.
- Keeping Antivirus up to date, installing and troubleshooting SCCM connectivity issues, DLP installed for all laptops to be weekly compliant based on the reports received.
IT Development OutsourcingSystem Administrator
May. 2016 - Oct. 2016Bucharest, RomaniaIntervention by remote or onsite to fix any malfunctioning computers, servers, network equipment, printers, cameras and other client devices such as mobile phones. Also, we are implementing new software, update existing software, installation and configuration of new equipment and maintenance of the systems. Here I made structured cabling onsite. My responsibility was to make sure that everything works flawlessly on the client's side.
Servicii IT - E-Tech ExpertSystem Administrator
Oct. 2015 - May. 2016Bucharest, RomaniaIntervention by remote or onsite to fix any malfunctioning computers, servers, network equipment, printers and telephones. Also, we are implementing new software, update existing software, installation and configuration of new equipment and maintenance of the systems. My responsibility was to make sure that everything works flawlessly on the client's side.
Class ITInternship System Administrator
Sep. 2015 - Oct. 2015Bucharest, RomaniaI learned new things about Windows and Linux operating systems, Microsoft Office, Windows Server 2012 R2 installation and configuration of Active Directory. I did debugging on Windows, I unfurled a desktop computer and a laptop, we have identified the causes of downtime for the desktop. I have deepened knowledge of hardware and software. I was two days on field duty with technicians and I helped them move some equipment and to migrate Office 365.
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