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Work Background
American Financial NetworkMortgage Loan Officer
Aug. 2024Remote• Guided clients through the mortgage loan process, ensuring a seamless experience from application to closing. • Tailored mortgage solutions to meet individual client needs while maintaining compliance with industry regulations. • Fostered strong partnerships with referral professionals, enhancing communication and collaboration for improved client outcomes.
Web Flow Now AICompany Owner
Oct. 2022Austin, Texas Metropolitan Area• Founded and led a consulting business focused on AI-driven analytics and digital engagement solutions for government and nonprofit clients. • Developed advanced AI agents and chatbots to enhance information retrieval for public sector employees, improving access to critical documents. • Designed automated scheduling systems and visual dashboards, boosting productivity in healthcare transportation operations.
United States Postal ServiceManager Facilities Administration Support (HQ)
Jul. 2021 - Sep. 2022Houston, Texas, United States• Managed billion-dollar capital budgets and reporting to ensure compliance with funding regulations. • Streamlined financial reporting through an interactive PowerBI dashboard, reducing manual excel reporting by over 75%. • Designed a process diagram that reduced manual work in congressional inquiry responses by 25%. • Managed all purchasing activities for facilities operations, including oversight of the approval process for capital projects ranging from $25,000 to $10 million, ensuring compliance with procurement policies and efficient allocation of resources. • Provided oversight for the architectural design program, ensuring compliance with building codes, ADA regulations, and the preservation standards for historically significant postal facilities. •Oversaw HR support functions for facilities personnel, including training coordination, attendance management, disciplinary actions, onboarding of new employees, and retirement processing, ensuring adherence to federal policies and labor regulations.
United States Postal ServiceManager Finance (District)
May. 2013 - Jul. 2021Houston• Oversaw the Financial Operations department, providing leadership and controller-level oversight across budgeting, payroll, analytics, purchasing, accounting, SOX compliance, and internal controls. • Managed financial operations for a $1B+ budget, ensuring exceptional accuracy in all fiscal matters. • Conducted comprehensive staffing analyses to align workforce structure with cross-functional budget objectives, significantly improving operational efficiency. • Drove cost-saving initiatives that achieved an $83M reduction in operating expenses over three years. • Developed and implemented scalable, data-driven solutions using SharePoint, Power BI, Excel, and Access, delivering essential budgeting, reporting, and workforce optimization tools in-house. These efforts eliminated reliance on external IT consultants, accelerated project delivery by 75%+, and generated significant cost savings. • As part of advanced leadership training, served as the chatbot programmer on a team that designed and built a working customer support chatbot prototype (pre-AI) to streamline expedited shipping inquiries; project results were presented to a panel of USPS officer level executives.
United States Postal ServiceSenior Operations Analyst (Area/Region)
Jul. 2010 - May. 2013Dallas Tx• Provided analytical support for a region encompassing 70,000 employees and 6,500 locations, driving data-driven decision-making. • Developed and automated ETL data procedures, enhancing reporting capabilities and operational efficiency. • Utilized advanced data modeling and analytics tools to extract insights, significantly improving postal delivery operations.
United States Postal ServiceVariety of positions with increased responsibility
Mar. 1987 - Jul. 2010FL, TN, TX• Managed delivery operations and finance functional areas across multiple locations in FL, TN, and TX. • Supervised front-line teams, analyzed performance data, and implemented strategic initiatives. • Achieved cost savings of 15% through process optimization and improved delivery efficiency. • Developed strong leadership, analytical, and problem-solving skills in a fast-paced environment.
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