Tammy Parish-Letteer - Data Analyst, Freelancer

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Work Background

The Home DepotSupply Chain Asset Protection Manager

Jan. 2021 - Dec. 2023Atlanta, Georgia, United States• Investigated theft cases that included 3PL appliance theft and internet fraud, leading to changes in behavior, policies, procedures, and the recovery of over $100K. • Managed safety and security for distribution centers, including Direct Fulfilment and Merchandise Delivery Operation Centers, achieving best overall Safety Performance in first half of 2022. • Mitigated risks through proactive data analysis by creating metrics framework measuring key performance indicators (KPIs) and behaviors through business reporting applications, including Tableau, Excel, and HDW. • Managed Contract Guards and oversaw service level agreement (SLA) with 95% compliance record by fostering and maintaining successful and positive relationships. • Influenced decision-making by presenting quarterly business reviews (QBR) to senior leadership and counterparts. • Built skilled, versatile, and high-quality Asset Protection team consistently performing at a high level and achieving KPI goals at 90% and above.

ProsegurNational Account Manager

Jul. 2020 - Feb. 2021Atlanta, Georgia, United States• Steered successful roll out of security guards at several major client locations, maintaining 90% guard retention rate. • Drove efficiency and reduced errors 50% by creating guard training and KPI metrics programs through business reporting applications. • Aligned resources by establishing and nurturing a positive rapport with both clients and local security teams.

US Security AssociatesSr. Director - Client Engagement

Jan. 2008 - Dec. 2019• Maintained productivity and engagement by overseeing security personnel for multiple national clients with over 150K weekly hours. • Created organic revenue growth by selling and expanding existing accounts 15%. • Maximized financial results by reducing accounts receivable (AR) balance 10% by researching and resolving invoice inaccuracies. • Built strong client relationships, yielding 95% client retention and satisfaction. • Managed sales of proprietary software services designed to enhance guard performance through tour tracking and guard attendance monitoring. • Optimized performance by establishing standards and best practices and coaching and training security teams on client specific requirements. • Developed and delivered monthly and quarterly business reviews (QBR) for corporate senior leader clients and internal senior leaders resulting in rate increases. • Built strong connections with local branches by assuming main point of contact role for client challenges and support.