Requests
21
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
The Home DepotSupply Chain Asset Protection Manager
Jan. 2021 - Dec. 2023Atlanta, Georgia, United States• Investigated theft cases that included 3PL appliance theft and internet fraud, leading to changes in behavior, policies, procedures, and the recovery of over $100K.
• Managed safety and security for distribution centers, including Direct Fulfilment and Merchandise Delivery Operation Centers, achieving best overall Safety Performance in first half of 2022.
• Mitigated risks through proactive data analysis by creating metrics framework measuring key performance indicators (KPIs) and behaviors through business reporting applications, including Tableau, Excel, and HDW.
• Managed Contract Guards and oversaw service level agreement (SLA) with 95% compliance record by fostering and maintaining successful and positive relationships.
• Influenced decision-making by presenting quarterly business reviews (QBR) to senior leadership and counterparts.
• Built skilled, versatile, and high-quality Asset Protection team consistently performing at a high level and achieving KPI goals at 90% and above.
ProsegurNational Account Manager
Jul. 2020 - Feb. 2021Atlanta, Georgia, United States• Steered successful roll out of security guards at several major client locations, maintaining 90% guard retention rate.
• Drove efficiency and reduced errors 50% by creating guard training and KPI metrics programs through business reporting applications.
• Aligned resources by establishing and nurturing a positive rapport with both clients and local security teams.
US Security AssociatesSr. Director - Client Engagement
Jan. 2008 - Dec. 2019• Maintained productivity and engagement by overseeing security personnel for multiple national clients with over 150K weekly hours.
• Created organic revenue growth by selling and expanding existing accounts 15%.
• Maximized financial results by reducing accounts receivable (AR) balance 10% by researching and resolving invoice inaccuracies.
• Built strong client relationships, yielding 95% client retention and satisfaction.
• Managed sales of proprietary software services designed to enhance guard performance through tour tracking and guard attendance monitoring.
• Optimized performance by establishing standards and best practices and coaching and training security teams on client specific requirements.
• Developed and delivered monthly and quarterly business reviews (QBR) for corporate senior leader clients and internal senior leaders resulting in rate increases.
• Built strong connections with local branches by assuming main point of contact role for client challenges and support.
Intch is a Professional Networking App for the Future of WorkSee more people like Tammy on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
451129 people
18
Technologist, Project/Program Manager
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
25150 people
17
Major Crimes Det/CFCSI (Ret.) Business Owner, MBA @ CID / U of A / Rahbuilds.com
16
Programmer @ Castro Studios
23
Director