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Work Background
The Home DepotSupply Chain Asset Protection Manager
Jan. 2021 - Dec. 2023Atlanta, Georgia, United States• Investigated theft cases that included 3PL appliance theft and internet fraud, leading to changes in behavior, policies, procedures, and the recovery of over $100K.
• Managed safety and security for distribution centers, including Direct Fulfilment and Merchandise Delivery Operation Centers, achieving best overall Safety Performance in first half of 2022.
• Mitigated risks through proactive data analysis by creating metrics framework measuring key performance indicators (KPIs) and behaviors through business reporting applications, including Tableau, Excel, and HDW.
• Managed Contract Guards and oversaw service level agreement (SLA) with 95% compliance record by fostering and maintaining successful and positive relationships.
• Influenced decision-making by presenting quarterly business reviews (QBR) to senior leadership and counterparts.
• Built skilled, versatile, and high-quality Asset Protection team consistently performing at a high level and achieving KPI goals at 90% and above.
ProsegurNational Account Manager
Jul. 2020 - Feb. 2021Atlanta, Georgia, United States• Steered successful roll out of security guards at several major client locations, maintaining 90% guard retention rate.
• Drove efficiency and reduced errors 50% by creating guard training and KPI metrics programs through business reporting applications.
• Aligned resources by establishing and nurturing a positive rapport with both clients and local security teams.
US Security AssociatesSr. Director - Client Engagement
Jan. 2008 - Dec. 2019• Maintained productivity and engagement by overseeing security personnel for multiple national clients with over 150K weekly hours.
• Created organic revenue growth by selling and expanding existing accounts 15%.
• Maximized financial results by reducing accounts receivable (AR) balance 10% by researching and resolving invoice inaccuracies.
• Built strong client relationships, yielding 95% client retention and satisfaction.
• Managed sales of proprietary software services designed to enhance guard performance through tour tracking and guard attendance monitoring.
• Optimized performance by establishing standards and best practices and coaching and training security teams on client specific requirements.
• Developed and delivered monthly and quarterly business reviews (QBR) for corporate senior leader clients and internal senior leaders resulting in rate increases.
• Built strong connections with local branches by assuming main point of contact role for client challenges and support.
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