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Work Background
The University of Kansas Health SystemPatient Account Representative
Dec. 2021Olathe, Kansas, United StatesChecking patients in and out when they arrive for medical appointments
Answering the phone to address patient inquiries and scheduling appointments
Documenting insurance information, personal information, payment methods and other important patient information
Updating patient files and appointment information accurately
Communicating information and important details to other medical care staff
Contacting insurance companies regarding coverage, preapprovals, billing and other issues
Processing payments from patients and handling billing issues between patients and insurance companies
Managing various types of paperwork and other clerical duties
Arby'sAssistant Manager
May. 2020 - Dec. 2021Olathe, Kansas, United StatesEnsuring company policies are followed.
Optimizing profits by controlling costs.
Hiring, training and developing new employees.
Resolving customer issues to their overall satisfaction.
Maintaining an overall management style that follows company best practices.
Providing leadership and direction to all employees.
Ensuring product quality and availability.
Preparing and presenting employee reviews.
Working closely with the store manager to lead staff.
Assisting customers whenever necessary.
Ensuring that health, safety, and security rules are followed.
Taking disciplinary action when necessary.
Completing tasks assigned by the general manager accurately and efficiently.
Maintaining stores to standards, including stocking and cleaning.
Worlds of FunWarehouse Supervisor
Sep. 2019 - May. 2020Kansas City, Missouri AreaFoods Invoice and Warehouse supervisor/Foods Warehouse Floor Supervisor
Managed all food product incoming/outgoing, processed invoices to finance, ordered product from vendors, trained employees on warehouse duties, key control, administrative assistant for foods warehouse. Managed and delegated office duties to staff, assisted park employees with personnel issues and inquiries, formally and informally counseled park and office staff, coached, trained and encouraged park staff on daily basis.
Spice N RiceManager
Jan. 2019 - Aug. 2019Leawood, KansasCoach, train and manage high performing team of 40+ crew to handle diverse responsibilities
Responsible for team development, sales, profit and cost control
Assist upper management with marketing, vendors, stock orders, creating schedules, crew training, crew on-boarding, end of day paperwork, cash handling, and deposits
Verified daily inventories and newly arrived stock items
Managed a combination of daily responsibilities and special projects to support current business activities and needs
Worlds of FunArea Foods Supervisor
Mar. 2018 - Sep. 2019Kansas City, MissouriSupervise, instruct and lead staff, enforce health policies, accountability, open and close park food operations.
AMC TheatresBartender
Oct. 2017 - Jan. 2019Leawood, KansasServe alcoholic beverages to patrons, create a positive and enthusiastic environment for patrons and crew members. Run register for said beverages, clean and stock serving areas, bottles and shelves.
AMC TheatresSupervisor
Mar. 2016 - Oct. 2017Kansas City, Missouri AreaBe clean, quick and friendly! Coach, train and manage high performing team of 40+ crew to handle diverse responsibilities
Responsible for team development, sales, profit and cost control
Assist upper management with marketing, vendors, stock orders, creating schedules, crew training, crew on-boarding, end of day paperwork, cash handling, and deposits
Verified daily inventories and newly arrived stock items
Switchboard operator for all inbound phone calls; transfer calls to point of contacts
Managed a combination of daily responsibilities and special projects to support current business activities and needs
Beer Cave Wine and SpiritsSales Associate
Feb. 2016 - Aug. 2016Overland Park, KSSales Associate in liquor sales and stock.
• Prepared sales and accepted payment through cash and credit card
• Maintain and restock products for all spirits, wines and beers
• Retain information and answer customer inquiries and requests regarding products
• Conduct weekly taste testing
Bath and Body WorksSales Associate
Oct. 2015 - Jan. 2016Leawood, KansasResponsible for greeting all customers as they entered the store and finding them proper sales or customer service assistance
Maintained in-stock and presentable condition assigned areas throughout entire winter holiday season
Regularly assisted marketing staff in setting up sales floor displays and removing old displays
Vintage Hills Retirement CommunityMemory Care Assistant
Jul. 2014 - May. 2015Indianola, IowaSupervised and assisted over 50 elderly residents, 25 which had mental disabilities
Specialized in elderly care; documented and reported client physical and emotional behavior
Maintained team communication and briefings Director of Nurses and management
Demonstrated time management skills
Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
Complied with HIPAA standards in all patient documentation and interactions
Evelyn K. Davis Center for Working FamiliesVocational Rehabilitation Counselor, Volunteer
Jul. 2014 - Jul. 2014Des Moines, Iowa Area• Recommends training through community resources
• Maintains day-to-day contact with potential employers, placement personnel, and other likely placement resources
• Finds suitable employment opportunities
• Provides vocational guidance to include preparation for job search, education about various job search modalities, and other job seeking skills
Theodore EnterpriseOffice Manager
Oct. 2013 - Oct. 2014Indianola, IowaEntered parts invoices into accounts payable.
Assisted the service and parts departments in entering parts into inventory.
Provided customer service and maintained financial records
Updated and maintained agency filing system Assisted in inventory management
Responsible for daily accounting entries
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