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Work Background
Pavilion Theatre & Bandstand, GorlestonMember Board of Trustees
May. 2023Gorleston, England, United Kingdom
The User StoryDirector
Feb. 2015Norwich, United KingdomWe help businesses understand how to improve their digital products, providing essential usability research and prototyping. Using our lab based at St George's Works in Norwich, we research how customers use digital products, and provide insights and recommendations to help you improve your products. We help save costly development fees, provide better customer and product intelligence, and can rapidly test ideas.
MMK DigitalHead of Web
Feb. 2010 - Mar. 2015Norwich, United KingdomLed a dynamic and consistently performing team of developers and designers Developed user experience testing suite and setup and conducted one-to-one usability testing, producing detail usability reports and recommendations Implemented Agile methodology and processes to deliver high-quality work within tight timescales Supported the strategic areas of the business with technical and client liaison, scoping and planning Developed and designed complex websites, applications and games using a variety of frameworks and technologies, for a wide range of clients including BBC, ASDA, George, HMV, RAC, ARCO, Econsultancy and South Norfolk Council Delivered pitches in client meetings and acted as a technical liaison and assistance Trained and mentored the team in aspects of front-end and back-end development and design, including advanced HTML5/CSS3 and canvas animation, MVC frameworks and OOP, database structure and design, user experience and interface design
Virgin MoneyEcommerce Marketing Analyst
Nov. 2005 - Mar. 2010Norwich, United KingdomManaged online campaigns, website content management, front end development, user experience design and usability testing for Virgin Money's UK website alongside a team of developers and designers. Also implemented SEO campaigns and managed technical side of analytics with the Insight team, pushed internal innovation and worked with many senior stakeholders and diverse teams throughout the business.
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