Tracy Guagliardo - Training Specialist Sr, City of Austin

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Austin Police DepartmentTraining Specialist Sr

Jan. 2023Austin, Texas, United States · On-site• Deliver TCIC/NCIC training to Cadets and Officers to ensure that Cadets and Officers maintain their Certifications. • Deliver training to those in charge of training in Specialized Units on what is required to get TCOLE credit. • Deliver training to Lieutenants taking over Training Coordinator position in the many different areas of TCOLE that contribute to the Academy’s ability to function. • Review training materials and aids used for instruction; such as lesson plans, PowerPoints and handouts to streamline methods of instruction. • Ensure all employees are in compliance with rules, regulations and continuing education requirements set forth by the Texas Commission on Law Enforcement. • Assign TCOLE Personal Identification Number (PID) for all Sworn and Civilian Telecommunicators. • Enter and track Licensing for all Sworn and Civilian Telecommunicators. • Track TCOLE training requirements and ensure compliance for each 2 Year Unit/ 4 Year Cycle, & Yearly Qualification. • Enter TCOLE rosters in TCLEDDS (TCOLE System). • Records retention to include TCOLE rosters, Annual Qualification Rosters, Training records for Licensing and Certification purposes & Separation files for both Sworn and Cadets. • Enter Sworn Separation (F5) and Cadet Separations (A5) in TCLEDDS • Upload Licensing documentation in iCIMS (Recruiting Software) and Acadis (Learning Management System) for the Training Academy. • Gather required information and submit to request parties for Public Information Requests, Open Records Requests, Subpoenas, IA Requests, SIU Requests, Lawsuits, & TCOLE Secure Share Requests. • Enter College Education in TCLEDDS for Sworn and Civilian Telecommunicators. • Notify APD HR Payroll of Stipends for Sworn Personnel • Submit TCOLE Notification of Criminal Charges (E1) in the Arrest of Sworn and Civilian Telecommunicators. • Request TCOLE Waivers for those unable to meet TCOLE 2 Year Unit or 4 Year Cycle Requirements due to Military Leave, Light Duty, or FMLA

Austin Police DepartmentAdministrative Specialist

Aug. 2016 - Dec. 2022Austin, Texas, United States• Ensure all employees are in compliance with rules, regulations and continuing education requirements set forth by the Texas Commission on Law Enforcement. • Assign TCOLE Personal Identification Number (PID) for all Sworn and Civilian Telecommunicators. • Enter and track Licensing for all Sworn and Civilian Telecommunicators. • Review training materials and aids used for instruction; such as lesson plans, PowerPoints and handouts to streamline methods of instruction. • Track TCOLE training requirements and ensure compliance for each 2 Year Unit/ 4 Year Cycle, & Yearly Qualification. • Enter TCOLE rosters in TCLEDDS (TCOLE System). • Records retention to include TCOLE rosters, Annual Qualification Rosters, Training records for Licensing and Certification purposes & Separation files for both Sworn and Cadets. • Enter Sworn Separation (F5) and Cadet Separations (A5) in TCLEDDS • Upload Licensing documentation in iCIMS (Recruiting Software) and Acadis (Learning Management System) for the Training Academy. • Gather required information and submit to request parties for Public Information Requests, Open Records Requests, Subpoenas, IA Requests, SIU Requests, Lawsuits, & TCOLE Secure Share Requests. • Enter College Education in TCLEDDS for Sworn and Civilian Telecommunicators. • Notify APD HR Payroll of Stipends for Sworn Personnel • Submit TCOLE Notification of Criminal Charges (E1) in the Arrest of Sworn and Civilian Telecommunicators. • Request TCOLE Waivers for those who are unable to meet TCOLE 2 Year Unit or 4 Year Cycle Requirements due to Military Leave, Light Duty, or FMLA.

Austin Police DepartmentHiring Assistant / Training Instructor

Apr. 2014 - Aug. 2016Austin, Tx• Utilized eCareer to evaluate incoming 911 Call Taker and Police Dispatch applications for minimum qualifications and make contact with qualified applicants. • Processed and Conduct extensive background investigations on each candidate to determine eligibility for hiring. • Scheduled testing, interviews, psych/drug appointments for candidates as they progress through the hiring process. • Maintained and continuously update 911 Call Taker and Police Dispatch new hire spreadsheet allowing management to keep track of where each person is in the process. • Instructed the 8 and 16 hour TCIC/NCIC Class when needed, as well as facilitating Omnixx Recertification for new and current employees. • Development, organization and delivery of training in Emergency Communications specifically related to 911 Call Taking and Police Dispatching using information from internal and external resources based on local, state, and federal regulations. • Reviewed, revamped, and/or created, training materials and aids used for instruction; such as lesson plans, PowerPoints and handouts to streamline methods of instruction. • Updated and maintain current and new employee training records and rosters for licensing and certification purposes. • Worked the operations floor to cover vacancies, reduce overtime assignments, and during situations when call volume is high due to critical events. • Organized meeting planning, scheduling of presenters, maintaining calendars of multiple people.

Austin Police Department911 Call Taker

Jan. 2012 - Apr. 2014Austin, Texas Area• Utilized Solacom phone system to answer incoming 911 calls, assess the situation and determine based on information provided the caller if Police/Fire/EMS are needed; transfer to Fire/EMS as needed. • Used CAD (Computer Aided Dispatch) enter calls for Police response as needed and update calls with all required/pertinent information in accordance with department standard operating procedures. • Processed incoming non-emergency calls through Teleserve; determine nature of the call and file the appropriate report using versadex. Provide the caller with the case number. • Processed incoming request for confirmation/entry of warrants, articles, vehicle, missing persons etc. using attention to detail along with resources provided to Teletype (CAD, Omnixx). • Assisted new employees while in On-the-job training in learning job related skills specific to their position and in accordance with the department standard operating procedures. (Feb 2014 – April 2014)

Lone Star SuppliesMarketing & Project Mgmt.

Feb. 2007 - Dec. 2011• Managed and maintained customer and prospective customer databases. • Developed and deployed weekly promotional newsletters. Maintained all flyers, brochures and Ads used to market the Promotional Products side of the business as well as the office supply areas of the business. • Processed and managed all incoming promotional product orders from graphic design through production and delivery to the customer. • Handled request for quotes from local city and state agencies as well as privately owned companies. • Processed all billing and payments related to promotional products.

The Shepherd's GuideAdministrative Person

Dec. 2005 - Feb. 2007• Managing contracts for new and current advertisers. • Maintained spreadsheets, logs and databases containing advertiser artwork and contract data. • Meet with prospective customers to sell advertising space as well as renewing existing customers contracts. • Processed incoming payments and deposits.

NFP SecuritiesExecutive Assistant/Recruiting

Aug. 2001 - Dec. 2005Recruiting Coordinator 08/2001 – 12/2005 • Maintain confidential data on prospective Firms • Compare and analyze data gathered from the NFPSI firm profile for potential purchase • Create and maintain an Access database to track prospective Firms financial and representative information. • Coordinate nationwide recruiting events, meetings, and conferences to include flight, hotel, car service reservations and all materials needed for meetings. • Maintain recruiting calendar and scheduling of presenters for each meeting set with a prospective firm. • Maintain corporate accounts with two major hotels for offsite meetings and company parties. Executive Assistant 08/2002 – 12/2005 • Administrative support for the CEO, President and Chief Operations Officer • Manage all travel arrangements, schedules, meeting agendas, and minutes. • Coordinate meetings (In Austin as well as New York, Chicago and various other places) Develop presentations and business illustrations • Screen phone calls, mail and deliveries • Research, analyze and prepare monthly Expense Reports for reconciliation • Data entry for reporting purposes • Transcription of dictation of notes, letters and other communication for distribution. Special Projects 08/2004 – 12/2005 • Launch new staff training and development program • Create service-reporting system for management (Access Database) • Broker Dealer Regional Meetings (Four States) - Handled Registration / Offsite Dinners / Accommodations / Scheduling of Speakers • Spring Conference (Dallas, TX ) - Handled Registration (500 attendees) • Fall Conference (Chicago, IL) - Handled Registration (1700 attendees)