Austin Police DepartmentHiring Assistant / Training Instructor
Apr. 2014 - Aug. 2016Austin, Tx• Utilized eCareer to evaluate incoming 911 Call Taker and Police Dispatch applications for minimum qualifications and make contact with qualified applicants.
• Processed and Conduct extensive background investigations on each candidate to determine eligibility for hiring.
• Scheduled testing, interviews, psych/drug appointments for candidates as they progress through the hiring process.
• Maintained and continuously update 911 Call Taker and Police Dispatch new hire spreadsheet allowing management to keep track of where each person is in the process.
• Instructed the 8 and 16 hour TCIC/NCIC Class when needed, as well as facilitating Omnixx Recertification for new and current employees. • Development, organization and delivery of training in Emergency Communications specifically related to 911 Call Taking and Police Dispatching using information from internal and external resources based on local, state, and federal regulations.
• Reviewed, revamped, and/or created, training materials and aids used for instruction; such as lesson plans, PowerPoints and handouts to streamline methods of instruction.
• Updated and maintain current and new employee training records and rosters for licensing and certification purposes.
• Worked the operations floor to cover vacancies, reduce overtime assignments, and during situations when call volume is high due to critical events.
• Organized meeting planning, scheduling of presenters, maintaining calendars of multiple people.