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Work Background
Rogers Police DepartmentPolice Records Supervisor
Mar. 1998Rogers, Arkansas, United States• Improved office operations and increased productivity by automating case, accident, and ticket entries reducing data entry time by 50%.
• Reduced filing time by 85% by creating a scanning and review system for files to be stored electronically, so originals can be destroyed, eliminating the need for filing.
• Assisted in the development of departmental policies related to records management, ensuring compliance with local, state, and federal regulations.
• Coordinated with IT personnel on system upgrades and troubleshooting issues related to records management software applications.
• Researched, tested, and implemented new software solutions that streamlined workflows and increased operational efficiency in managing police records for numerous programs, such as New World Records, CAD, and Mobile, eCite, eCrash, Lawman, Police Trak, etc. • Maintained a thorough understanding of current records management trends and best practices, incorporating new ideas into departmental processes as appropriate.
• Managed the secure destruction of records in line with retention schedules to protect confidential information and comply with regulations.
• Fostered positive relationships with external agencies such as courts and other law enforcement organizations, facilitating efficient information exchange.
• Conducted regular audits of records system to identify discrepancies and implement corrective measures.
• Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.
• Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews and trained personnel in proper documentation procedures and consistent and accurate recordkeeping.
Rogers Police DepartmentAdministrative Assistant
Jan. 1993 - Mar. 1998Rogers, Arkansas, United States• Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business requirements.
• Created and updated records and files to maintain document compliance.
• Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
• Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
• Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
• Delegated additional tasks to Records Clerks as time allowed.
• Continued supervisory responsibility for the Records Unit.
Rogers Police DepartmentExecutive Assistant to the Chief of Police
Jan. 1991 - Jan. 1993Rogers, Arkansas, United States• Maintained strict confidentiality in all aspects of personal and business information.
• Enhanced executive productivity by preparing meeting agendas, responding to emails and calls, and efficiently managing schedules and appointments.
• Streamlined office operations for optimal efficiency by implementing effective filing systems, updating spreadsheets, preparing financial and budgeting reports, and creating presentations to assist the Chief.
• Greeted arriving visitors, determined nature and purpose of visit, and directed individuals appropriately. • Streamlined operations, prioritized tasks, and assumed supervisory responsibility for the Records Unit.
Rogers Police DepartmentRecords Clerk/Criminal Investigation Transcriptionist
Jun. 1990 - Jan. 1991Rogers, Arkansas, United States• Performed typing, data entry, and compiled, sorted, and filed high volume of documents, as well as answering incoming calls as required.
• Maintained accuracy of records by verifying data, resolving discrepancies through thorough research, and updating with new information.
• Provided excellent customer care by responding to inquiries and requests for information and followed confidentially regulations to maintain privacy.
• Transcribed police detective interviews of victims, witnesses, and suspects in open investigations.
• Classified documents according to specified guidelines.
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