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Work Background
Vivo EnergyProject Manager
Jul. 2023City of Cape Town, Western Cape, South AfricaAssisting in the RFP process for key changes in the market, managing vendor selection and onboarding for a rollout across 23 countries, with planned expansion into gateways and Mobile Money solutions. Building strong vendor partnerships to align on project deliverables and future capabilities.
Collaborated with cross-functional teams to optimize scalable solutions and site coverage across regions. Managing procurement, raising POs and ensuring timely vendor engagement. Assisting in cross-border logistics for delivery, ensuring compliance and smooth distribution. Project rollout, focusing on compliance, network optimization, and future integration of gateway and Mobile Money capabilities. Ensure clear communication with internal and cross-regional teams to maintain alignment and navigate challenges.
LulaBetAnti-Money Laundering Officer and Payment Specialist
Jan. 2022 - Jul. 2023Cape Townpayments specialist and MLRO
NRGB, FIC and AML completed
integrations of deposit and withdrawals, recons of the above and settlements
Testing and reporting
iVisa.comConsultant
Oct. 2021 - Dec. 2021Peru
iVisa.comFraud Specialist
Oct. 2021 - Nov. 2021Remote● Identify and detect suspicious and potential fraud orders by interpreting and monitoring sensitive data and high-risk countries using the company’s system and merchants.
● Find existing fraud trends by analyzing accounts and transaction patterns, as well as propose and implement system improvements to fight fraud.
● Contribute to the creation of fraud rules in our systems by providing analytical data to support decisions.
● Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.
● Regularly prepare reports and accurately document all actions taken on cases.
● Respond to external parties (acquirer, merchant, and other risk contact) and internal parties (Operations, Customer Service and Charge back) regarding the transaction verification. This has extended my exposure to even more Payment service providers and platforms as below.
• Cybersource (Visa) Paypal
• Stripe Spreedly
• Gatekeeper (MasterCard) Authorize.net
• Kount Verifi
• EasyPayDirect Maverick
• Braintree Ethoca • Chargebacks911 BlueSnap
• Zapper MIGS
• PayArc CDRN
ConsultingSheila Nainkin - Fraud, Payments and E-Commerce consulting
Nov. 2020 - Oct. 2021
DPO GroupRisk Manager
Nov. 2019 - Nov. 2020Cape Town Area, South Africa
YocoSheila Nainkin Fraud, Payments & E-Commerce Consulting
Mar. 2019 - Nov. 2019Cape Town Area, South Africa
xeebi.aiSheila Nainkin Fraud, Payments & E-Commerce Consulting
Sep. 2017 - Dec. 2017Portland, Oregon AreaMy key KPI’s for this position was to ensure quality assurance around our main routing products for my client. Focusing on improving our processing for top brands. Research and process design for enterprise customer processing is another key output of the role preparing the routing and payment platform for enterprise customers Key responsibilities and outputs: • This includes setting up testing scenarios
• Linking tests to certain vendors
• Processing algorithms using python coding (still novice at this but have picked up on it quite easily).
• Implementation and management new rules and settings with vendor connections Platform research for payment gateway implementation, vendor selection criteria and meetings to get all details ready for presentation to senior team
ClickatellRisk & Fraud Manager
Oct. 2010 - Jul. 2017Cape Town Area, South AfricaProduct owner for Billing and Payments | Product Strategy for Digital Sales | Management of product roadmaps for Fraud and Risk Strategy | Fraud Management | Deterrence, Prevention and Detection | Enterprise Risk Management (including Internal systems and process auditing) | Merchant Relationship Management (Banks, Aggregators, Telco Operators, Payment Gateways | Know your vendor (KYV) | Know your customer (KYC)
BlueStar DigitalSenior Risk Analyst
Nov. 2005 - Jun. 2010Sandown, JohannesburgOnline fraud analysis
Investigate all suspicious transactions and possible Syndicates
Investigate patterns and trends
Lock accounts and add to Internal Block lists Determine new trends and fraud patterns
ProcCyber Services (DataCash)Senior Risk Analyst
Jun. 2003 - Oct. 2005Cape Town Area, South AfricaRisk Analyst
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