Ethecol - The Card Payments Co-opFinance and Operations Manager
Aug. 2012 - Feb. 2014Liverpool, United Kingdom• Developed and executed short to long term funding strategy, resulting in £55,000 investment – Business planning, financial forecasts, cash flow projections, marketing plan.
• Managed budgets, preparation of financial accounts, forecasts and management reports.
• Liaised with suppliers to ensure purchased services and products met all expectations.
• Analysed weekly sales reports to ensure correct commission was paid to the company and all potential issues with customer applications were identified and dealt with.
• Dealt with customer inquiries to ensure all problems were solved in a timely manner, and efficiently guided them through the application process.
• Coordinated administration team ensuring consistent delivery of excellent customer service.
• IT Support Projects and other activities: • Developed and executed company’s digital strategy, including:
o Social media campaigns delivery across Facebook & Twitter.
o Website maintenance and updating – static website updating and use of bespoke CMS.
o SEO activities – keywords research, page title, description and content adaptation to match most relevant searches and to increase CTR and conversions
o Use of Google Analytics, Webmaster Tools and HootSuite to monitor activity and measure progress.
• Coordinated HR procedures implementation and liaison with HR Advisor.
• Attended numerous networking events to promote the company and to look for new business opportunities.