Abi Togunde

Freelance Technology & Automation Consultant @Consultant

✔️ IT👍 Sales & BizDev🧨 ConsultingCustomer Success Manager🧮 EducationProject ManagerTech SupportSoft Skills Trainer

Welcome to my profile! In a nutshell: 🌐 Freelance Expertise: I've spent 10+ years as a Freelance Technical Automation Consultant + Technical Marketer + Project Manager, where I've crafted 200+ websites, marketing campaigns, automations, sales funnels, and SAAS systems for both B2B and B2C companies. 👔 Corporate: With over a decade of experience, I've dedicated 11+ years to managing seamless SAAS & Cloud-based implementations + projects + client support for enterprises, healthcare systems, and franchises. My Knowledge Suite: 📘 Methodologies: Agile, Six Sigma, Waterfall, Process Improvement 🔧 Toolstack: Asana, Monday, Trello, Slack, Google Suite, Confluence, Inspire Planner, Smartsheet, WordPress, CPanel, Notion, Microsoft Office, Zapier, Loom, Agiled, Zapier, Hubspot, Zoom, Teleport, Clickfunnels, Salesforce My Skills: 🌟 Leadership: I love learning new strategies & technologies to elevate team effectiveness. I've also managed teams. 💬 Communication: Exceptional communication skills, a pro at influencing stakeholders & translating technical jargon for non-technical audiences. 📊 Project Management: Proficient in project planning, charters, interdepartmental processes, & internal knowledge bases to foster growth & innovation. 🎯 Problem Solving: Solid problem-solving skills, - love to break down complex problems into bite size solutions. 📚 Organization: lover of organization, ensuring concise documentation, task management, and structure. 🔄 Methodologies: Agile, Six Sigma, Waterfall - adapting to project needs. 💼 Strategic Planning: Experienced in strategic planning, account management, and technical solutions

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Work Background

Pelago (formerly Quit Genius)Senior Manager, Client Implementation

Oct. 2023RemoteHealthcare Technology Industry. 🚀 Project Leadership + Project Management: Personally overseeing the execution of strategic enterprise, health plan, and partnership implementations, delivering exceptional results and positive client experiences. 📊 Planning & Execution 👥 Managing + Mentoring Implementation Associates 🔑 Data-Driven Decision-Making 📑 Process Development + Optimization 📋 Comprehensive Documentation Management

Pelago (formerly Quit Genius)Implementation Project Manager

Aug. 2022 - Sep. 2023RemoteHealthcare Technology Industry. 🚀 Strategic Project Management: Successfully led multiple enterprise, health plan, and partnership implementation projects 📊 Process Optimization 📈 Performance Enhancement 🛠️ Tech Integration 📚 Documentation Expertise

FreelanceFreelance Technology + Automation Consultant & Project Manager

Nov. 2014I simplify technology and eCommerce for B2B and B2C companies by executing strategic technology consulting projects. Any industry welcome. 🌟Website & sales funnel strategy + development 🌟Business automation process development 🌟Technical Marketing consulting 🌟Technology project management/implementations 🌟AI (artificial intelligence) technical consulting 🌟Zoom + Video Conferencing Facilitation Visit me at: www.abitogunde.com☺️

Cloudmed, an R1 companyClient Delivery Manager

Jun. 2021 - Jul. 2022United States · RemoteDelivery, implementation, and client success management in healthcare technology industry. Primary duties: -Managed multiple enterprise implementations for enterprise clients onboarding onto a SAAS revenue recovery platform. Worked cross departmentally with engineering, auditing, data, and sales team. Conducted milestone meetings & reporting status updates to stakeholders throughout the implementation. -Provided ongoing client success relationship management with strategic client contacts; this included reoccurring meetings, ongoing training on platform, account customization, reporting on platform usage, revenue status. -Managed a client portfolio with an estimated $16 million dollar book of business to achieve monthly, quarterly, and yearly OKR budget targets

Clarity VoiceTechnology Support Manager

Sep. 2018 - Jun. 2021Telecommunications industry. Managed team of technical support consultants, focusing on supporting SAAS VOIP platform. Focused on scheduling shifts, mentorship, KPIs, reporting, special projects, managing knowledge base, process development, and cross collaboration with internal teams supporting clients post launch.

Clarity VoiceTechnical Support Team Lead

Dec. 2014 - Sep. 2018Southfield, Michigan -Provided leadership & mentorship to team of consultants. -Required extensive knowledge of client LAN network, network device troubleshooting -Involved heavy collaboration with client onsite IT/network technicians & internet providers to diagnose issues.

Clarity VoiceTechnical Support & Implementation Consultant

Aug. 2012 - Dec. 2014Southfield, Michigan-Virtual implementations of VoIP system & customization of SAAS product. -Ongoing technical support post launch -Required extensive knowledge of client LAN network, network device troubleshooting -Involved heavy collaboration with client onsite IT/network technicians & internet providers to diagnose issues.