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Work Background
Pelago (formerly Quit Genius)Senior Manager, Client Implementation
Oct. 2023RemoteHealthcare Technology Industry. 🚀 Project Leadership + Project Management: Personally overseeing the execution of strategic enterprise, health plan, and partnership implementations, delivering exceptional results and positive client experiences.
📊 Planning & Execution
👥 Managing + Mentoring Implementation Associates
🔑 Data-Driven Decision-Making
📑 Process Development + Optimization
📋 Comprehensive Documentation Management
Pelago (formerly Quit Genius)Implementation Project Manager
Aug. 2022 - Sep. 2023RemoteHealthcare Technology Industry. 🚀 Strategic Project Management: Successfully led multiple enterprise, health plan, and partnership implementation projects
📊 Process Optimization
📈 Performance Enhancement
🛠️ Tech Integration
📚 Documentation Expertise
Cloudmed, an R1 companyClient Delivery Manager
Jun. 2021 - Jul. 2022United States · RemoteDelivery, implementation, and client success management in healthcare technology industry. Primary duties: -Managed multiple enterprise implementations for enterprise clients onboarding onto a SAAS revenue recovery platform. Worked cross departmentally with engineering, auditing, data, and sales team. Conducted milestone meetings & reporting status updates to stakeholders throughout the implementation. -Provided ongoing client success relationship management with strategic client contacts; this included reoccurring meetings, ongoing training on platform, account customization, reporting on platform usage, revenue status. -Managed a client portfolio with an estimated $16 million dollar book of business to achieve monthly, quarterly, and yearly OKR budget targets
Clarity VoiceTechnology Support Manager
Sep. 2018 - Jun. 2021Telecommunications industry. Managed team of technical support consultants, focusing on supporting SAAS VOIP platform. Focused on scheduling shifts, mentorship, KPIs, reporting, special projects, managing knowledge base, process development, and cross collaboration with internal teams supporting clients post launch.
Clarity VoiceTechnical Support Team Lead
Dec. 2014 - Sep. 2018Southfield, Michigan
-Provided leadership & mentorship to team of consultants. -Required extensive knowledge of client LAN network, network device troubleshooting -Involved heavy collaboration with client onsite IT/network technicians & internet providers to diagnose issues.
FreelanceFreelance Technology + Automation Consultant & Project Manager
Nov. 2014I simplify technology and eCommerce for B2B and B2C companies by executing strategic technology consulting projects. Any industry welcome. 🌟Website & sales funnel strategy + development
🌟Business automation process development 🌟Technical Marketing consulting
🌟Technology project management/implementations
🌟AI (artificial intelligence) technical consulting 🌟Zoom + Video Conferencing Facilitation Visit me at: www.abitogunde.com☺️
Clarity VoiceTechnical Support & Implementation Consultant
Aug. 2012 - Dec. 2014Southfield, Michigan-Virtual implementations of VoIP system & customization of SAAS product. -Ongoing technical support post launch -Required extensive knowledge of client LAN network, network device troubleshooting -Involved heavy collaboration with client onsite IT/network technicians & internet providers to diagnose issues.
Eastern Michigan UniversityIT Help Desk Technician
Nov. 2011 - Dec. 2013Eastern Michigan University
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