Penha Longa Resort, a Ritz-Carlton HotelFood & Beverage Supervisor - Multiple Restaurant/Bar Outlets
Jul. 2017 - Nov. 2021Sintra, Lisbon, PortugalLeadership role in managing and assisting the daily operations of the resort's multiple outlets, specifically:
➛ In-Room Dining, Take-away Service & Guest Room Mini-bars
➛ Penha Longa Mercatto (breakfast, food tastings, and dinner service)
➛ Aqua (Poolside restaurant)
➛ B-Lounge (Lounge bar)
➛ Arola (Spanish restaurant)
➛ Basque by Eneko (Spanish restaurant)
➛ Spices (Asian-fusion restaurant) Key Responsibilities:
➛ Ensuring service & product quality align with Ritz-Carlton brand standards & HACCP standards.
➛ Responsible for administrative tasks like managing inventory (controlling par-stock, requisitions, cost control), weekly staff scheduling and task assignments.
➛ Mentoring, regularly evaluating and empowering both trainees and employees to achieve the highest possible guest satisfaction..
➛ Writing & delivering operational reports to higher-management.