Years of experience: 25

Customer ServiceConsultingChat SupportLive ChatAssistantData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Doug's Career Path
Claim Section Manager - InjuryApr. 2024 -
Present
State FarmClaim Section Manager - Injury
Phoenix, Arizona, United StatesLead a section of 50 leaders and professionals overseeing all bodily injury claims for Arizona and Alaska. Manage over 9000 pending claims including approximately 1200 litigated cases. Decreased pending litigation through strategic review of claims data to identify claims appropriate for resolution. Partnered with SIU stakeholders to increase aware of potential fraud issues in specific jurisd...
Section Manager (Operations Manager) - Special Investigative UnitMay. 2018 -
Apr. 2024
State Farm ®Section Manager (Operations Manager) - Special Investigative Unit
Arizona, United States* Lead a team of 70 professional and managerial staff with a mission of identifying and investigating insurance fraud across the enterprise. * Spearhead the organization’s P&C fraud detection function resulting in 90,000+ potentially fraudulent claims being investigated. * Collaborate with outside counsel to develop major case strategies and analyze legal remedies. * Partner with several inte...
Team Manager - Special Investigative UnitJul. 2015 -
May. 2018
State FarmTeam Manager - Special Investigative Unit
Tempe, Arizona, United States* Led a team of 8-10 claim specialists tasked with investigating potentially fraudulent schemes involving medical professionals, attorneys, repair facilities, and others. * Partnered with inside and outside counsel to prepare litigation strategies up through potential jury trial. * Managed an inventory of over 800 claims with 70% being involved in litigation. * Researched and implemented proc...

Doug's Posts

  • How I can help you

    Tasks & Advantages: - Data entry & customer service - Process improvement - 25 years in corporate America - 17 years leadership in complex environments - Strong ties with law firms & agencies

  • People I am looking for

    Ideal Clients: - Companies needing consulting - Firms seeking cost-effective admin - Businesses requiring insightful input

  • Experience & Cases

    Achievements & Clients: - Boosted firm use by 22% in 5 months - Enhanced data accuracy by 90% - Built models for stakeholder collaboration - Experience with internal clients

  • How to contact

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