Years of experience: 6+

๐Ÿง‘โ€๐Ÿ’ผ C-level ExecutiveChina๐Ÿ”ฅ Startup Founder๐Ÿ’ธ Marketingโœ”๏ธ ITBusiness Owner

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kobe's Career Path
Customer Success Team Lead - APACAug. 2023 -
Mar. 2024
Crimson EducationCustomer Success Team Lead - APAC
China ยท Remoteโ€ข Acted as the first point of contact for complaints, proactively resolving roadblocks โ€ข Executed strategic global improvement projects, collaborating with cross-functional teams โ€ข Monitored team performance against KPIs and local targets, ensuring excellent service quality
Customer Success ManagerDec. 2019 -
May. 2023
PullpathCustomer Success Manager
China ยท Remoteโ€ข Collaborated with product managers to identify performance and improvement opportunities โ€ข Co-designed and implemented processes for onboarding, training, retention, and delight โ€ข Provided support and solutions to customers/partners, reaching a steady 4.77/5 CSAT score
Founder/OperatorMar. 2018 -
Dec. 2019
Meme AgencyFounder/Operator
Shanghai City, ChinaA versatile social media team of creative experts with a diverse skillset, dedicated to building genuine trust and loyalty to the brands that build our social environment. Through the vibrancy of viral attention channels, we create conversation pieces that spread from peer to peer, group to group, and community to community. We blend the kinetics and irreverence of viral media with an attenti...

Kobe's Posts

  • About myself

    With a robust background of 5 years in customer success and over 8 years dedicated to account and project management, I bring a unique blend of skills to the table. My high Net Promoter Score and retention rate, coupled with an impressive CSAT score, illustrate my dedication to maintaining customer satisfaction. My clients' happiness stands as a testament to my work ethics and capabilities.

  • Job Description

    Offering a dynamic approach to work, I am seeking a part-time or fulrole that provides flexibility in scheduling. My ability to adapt to changing circumstances and manage time effectively makes me an ideal candidate for remote roles where autonomy and initiative are highly valued

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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