Years of experience: 17

TechnologyConsumer IndustryDocument ProcessorDatabase CoordinatorData Entry AssociateTyping Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jimi's Career Path
Operation Support Executive & Desktop Support EngineerSep. 2023 -
Present
NCS GroupOperation Support Executive & Desktop Support Engineer
• Developed and implemented internal operational strategies, policies, and procedures, increasing the efficiency of end-user computer support services for Singapore’s whole-of-government agencies by 20%. • Coordinated with cross-functional teams to optimize resource allocation and streamline the laptop deployment process, delivering 100% of devices within SLA timelines, ensuring smooth operat...
Co-FounderJul. 2021 -
Aug. 2023
PS MaryamCo-Founder
• Established a procurement and delivery service, successfully serving over 3500 clients and achieving 95% positive customer feedback. • Supervised logistics and coordinated schedules for a team of part-time staff, fulfilling 100% of customer orders within the promised timeframe. • Developed and executed targeted ad campaigns across Facebook, Shopee, and Google Ads platforms, resulting in a 3...
Head of Customer Support & ITApr. 2019 -
Jun. 2021
FLEXIROAMHead of Customer Support & IT
• Developed customer service strategies, achieving consistent 4-star ratings across major platforms (iOS, Google Play, TrustPilot). • Ensured 95% SLA compliance for key accounts, maintaining service quality over 24 months. • Streamlined IT workflows, improving on-time delivery rates by 25%. • Reduced product-related complaints by 10% through customer feedback integration. • Spearheaded the pr...

Jimi's Posts

  • How I can help you

    • Enhanced customer satisfaction by 30% via service flow revamp. • Launched Knowledge Base & Chatbot for 20% SLA boost. • Empowered support team, 80% consistently exceed KPIs throughout their employment

  • People I am looking for

    Emphasis on innovative, customer-focused solutions.

  • Experience & Cases

    • Achieved 4-star service ratings on major platforms. • Maintained 95% SLA compliance over 60 months. • Improved on-time IT delivery by 25%. • Reduced complaints by 10% through feedback. • Managed 20+ SOWs with 95% on-time delivery.

  • How to contact

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