As a Helpdesk Strategist, Jimi Zulhilmi is responsible for the development and implementation of helpdesk strategies to improve customer service operations. This involves analyzing current systems, identifying areas for improvement, and designing new strategies to enhance customer satisfaction and efficiency. His role also includes monitoring helpdesk performance metrics, training staff, and ensuring the helpdesk aligns with the company's overall objectives. Jimi's expertise in technology and strong problem-solving skills are key in driving the successful execution of these strategies.More...