About myself

Enterprise-vetted blueprint that helped startups unlock the magic of customer experience to build brand loyalty. It's not magic - it's well-oiled processes, smooth communication across teams, and most importantly, interactions that make every customer feel valued.

Job Description

I am keen on roles in Product Support or as Head of Support, with a particular interest in start-up software-as-a-service companies in both B2B and B2C markets. My experience in customer service and process improvement will be of great value in these roles, and I am excited about the potential to further leverage my skills in these areas.

How to contact

About myself

👑 Serving 30,000 user-base with less than 3 minutes median first response time and 95% CSAT (customer satisfaction). Both Enterprise and self-served 🛠️ Project Manager in Process improvement and solutions integration for SaaS B2C/B2B enterprises

Interesting topics

I'm expanding my professional network and would love to meet business owners who are tired of managing the mundane repetitive things, talking about how I can help improve your customer experience journey. It's a win-win!