Product Technical Support (Tier 1) & Customer Service Experience Champion@Upwork
Verified
š Serving 30,000 user-base with less than 3 minutes median first response time and 95% CSAT (customer satisfaction). Both Enterprise and self-served
š ļø Less than 10 minutes average product troubleshooting and escalations
š Pioneer in Troubleshooting and Escalations Tracking System via Intercom
š Customer-centric, agile and Enterprise-vetted proven track record in collaboration and team managementMore...