Years of experience: 14

🔥 Startup FounderAdvisorCustomer Service ManagerEngagement ManagerCustomer Researcher🧮 Education

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Elizabeth's Career Path
Freelancer Proofreader (Work with Gene Wei, Doctor of Alternative Medicine)Nov. 2022 -
May. 2023
AntiCancer360Freelancer Proofreader (Work with Gene Wei, Doctor of Alternative Medicine)
Califórnia, Estados Unidos · RemoteFor several months, I had the honor of collaborating as a freelance proofreader on a project involving Dr. Gene Wei, Doctor of Alternative Medicine who lives in the United States. He is recognized as co-author of the book "A Day on the Budwig Diet", a landmark work exploring the Anti-Cancer Diet, devised by renowned German scientist Dr. Johanna Budwig. My main responsibility on this project w...
Representante de vendasMay. 2022 -
Oct. 2022
Ship To The MoonRepresentante de vendas
China · RemoteContato com empreendedores do ramo de ecommerce para apresentar os serviços de armazenamento e processamento de produtos da Empresa Ship To The Moon.
FounderJun. 2017 -
Present
MV Serviços VirtuaisFounder
Recife, Brazil · RemoteInitially, together with my late husband, Marcos Vieira, we established our presence in different businesses, before migrating to the digital world with the venture called MV Serviços. The acronym pays homage to Marcos Vieira. 2017 | From MV Serviços to MV Serviços Virtuales We developed our online business focusing on customer service and administrative tasks for Dropshipping ecommerces. We ...

Elizabeth's Posts

  • How I can help you

    My role involves formulating strategies to augment productivity within customer service teams, enhance team communication, and escalate customer satisfaction levels. I deliver assistance in selecting and tailoring the right tools, developing scripts, SOPs, and video tutorials for employee training. Additionally, I oversee quality assurance and cultivate leadership within the team. With over 6 years of hands-on experience, multilingual skills, teaching background, and constant personal development, I bring a unique blend of expertise

  • People I am looking for

    I primarily cater to ecommerces, digital producers, distance learning companies and businesses that are yet to establish a large structure. My focus is on organizations seeking to leverage my expertise for improved customer service efficiency and team performance

  • Experience & Cases

    I have assisted numerous ecommerces in Brazil to transition from beginners to successful entities by transforming their sales conversion teams. I have successfully managed multilingual and multichannel service teams and was awarded the 2023 CS Academy Award for best performance in the Essential category. Some of my previous clients include Sun Kids, Rosa Luxuosa, and N1 Negócios Digitais

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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