Years of experience: 16

Advisor🧨 Consulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Bernardo's Career Path
Principal | Metrics, Analytics & ReportingDec. 2022 -
Present
MercerPrincipal | Metrics, Analytics & Reporting
HybridProvides Strategic Insights to operations teams regarding performance across different business areas.
Head of Operational ExcellenceJan. 2019 -
Dec. 2022
BIZAYHead of Operational Excellence
Lisbon Area, Portugal · HybridLead more than 35 people in 4 teams: operations control, customer care, high value sales process & quality control Main responsibilities of the operations control team: KPI definition and control, data quality control, management support, Customer Care, pre-production, production, distribution teams’ support. Main responsibilities of the customer care team: ▪ Be the bridge between the custome...
Product Marketing ManagerNov. 2017 -
Nov. 2018
NOS SGPSProduct Marketing Manager
Lisbon Area, PortugalWholesale Business Unit - Client relationship management. - New business streams & partnerships development (value added services). - Product development and management (Massive SMS for corporate clients). - KPI definition and control. - Management support.

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