Years of experience: 12

Marketing📝 Influencer or BloggerConsultingCommunications ManagerContent ManagerSMM Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tyesha's Career Path
Ombudsman Specialist Sep. 2024 -
Present
AARPOmbudsman Specialist
Washington, District of Columbia, United States- Managed an average of 150+ high-profile escalations per week, effectively balancing the needs of members and organizational constraints. - Ensured 100% compliance with service-level agreements by resolving cases within established 5-business-day timeframes. - Managed and processed 600+ escalated external cases per month, ensuring accuracy and completeness in all follow-ups. - Resolved 95% o...
Centurion Membership ManagerJul. 2022 -
Sep. 2024
American ExpressCenturion Membership Manager
Remote• Strategically consulted with Card Members to educate them on benefits and grow engagement through relationship development. • Drove sales through outstanding service and deep knowledge of Amex’s travel, lifestyle, and card products and benefits. • Established relationships with travel and lifestyle partners to provide exceptional experiences for cardmembers. • Utilized consulting skills to ...
Centurion Membership ProfessionalMay. 2022 -
Jul. 2022
American ExpressCenturion Membership Professional
Remote• Collaborated with Membership Managers to service Cardmembers’ needs. • Leveraged internal resources to gain deeper understanding of Cardmembers and deliver outstanding service. • Managed customer service escalations and ensured first-call resolution. • Identified and resolved technical, account, and program-specific issues proactively. • Serviced clients globally and managed email communica...

Tyesha's Posts

  • About myself

    Delivered top-tier remote support, managed intricate client communications, and excelled in scheduling and issue resolution. Cultivated elite global client relationships leading to enhanced loyalty. Successfully managed over 200 high-profile cases monthly while maintaining a 99% compliance accuracy rate, generating over $3.9M in enrollment revenue.

  • Job Description

    Seeking a role that prioritizes meaningful impact, balancing professional growth with personal well-being. Desire to work in a mission-driven, remote-friendly environment that values fair compensation and acknowledges contributions based on value, fostering a culture of recognition and reward.

  • How to contact

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