Years of experience: 26

🧨 ConsultingRetailCAOCall CenterCustomer Support RepresentativeCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tracy's Career Path
Director, Resource ManagementApr. 2024 -
Present
GMR MarketingDirector, Resource Management
an Omnicom Experiential Group agency
Personal and Professional SabbaticalFeb. 2023 -
Mar. 2024
Sabbatical / Personal StudyPersonal and Professional Sabbatical
A year dedicated to supporting family during a significant transition while also focusing on personal development, learning, and career reflection. This time was used to deepen expertise in startup operations as well as scale strategies for established organizations. Provided resource management and operations consulting to both an established global company and a pre-launch startup, offering...
Director of Resource ManagementJan. 2014 -
Jan. 2023
POPDirector of Resource Management
Seattle- Developed, implemented, and managed streamlined Resource Management processes and procedures to address the needs of a fast-growing agency with a geographically-dispersed workforce. - Reported to the Chief Operating Officer and contributed to operational initiatives, process and protocol development, and leadership decisions in support of the management and growth of the business. - Directe...

Tracy's Posts

  • How I can help you

    I’ll listen and analyze current state to recommend processes/improvements to better manage labor costs and morale through improved staff utilization. A pioneer in Resource Management, after 20+ years I bring innovative solutions to orgs committed to modern, progressive leadership

  • People I am looking for

    Ideal clients: - CEOs, COOs, and leaders seeking a thought partner to explore fresh ideas. - Those focused on improving their org’s approach to resource allocation and capacity planning. - Organizations aiming to optimally balance performance management and profitability.

  • Experience & Cases

    Achievements: - 20+ years in business management roles - Designed, implemented, and directed resource management protocols and teams for multiple marketing agencies - Consulted for SaaS and client services organizations on operations and resource management best practices

  • How to contact

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